HR Challenges in BPO Industry

There is no dearth of Human Resource in the country and ever as India prepares to take on a more hands on role in the global economy, its young and vibrant workforce is raring to go. The situation is visibly different from just a few years ago, when Indians were merely relegated to the status of being the back office of the world or an even simpler "cheap work force". Thanks to an economy growing at 9% per annum, India is expanding like crazy and seeking to become globally competitive.

But every change brings with it, its share of challenges. The upwardly mobile workforce is being spoilt for choice, leading to even high attrition rates. And talent it appears is unable to keep pace with the blistering growth rate of Corporate India. The fight for talent has compelled companies to move beyond traditional methods of recruiting to create portfolio of talent sourcing avenues.

Companies across sectors are ramping up their operations and capacities due to which a greater need is being felt to map the labor market from the strategic planning process. But creating strategies and sourcing employees alone is not going to work in today's business scenario.

The main focus of this paper is to gain an in-depth insight into the process of discovering, harnessing and developing of the human capital to the benefit of both the individual and the organization into today's highly dynamic and competitive business world through a comprehensive study and analysis of the Recruitment and Selection techniques.