Digitalization of Consumer Protection-An Evaluation of Confonet Project

Confonet is the Government of India's digital program for consumer protection.This scheme's main purpose is to improve operational efficiency, co-ordination, accessibility and speed in judicial administration, to improvement in time bound justice to the consumers and also to the Department of Consumer Affairs. So this study has conducted to analyze whether this scheme is serving the targeted people, for this primary data has collected through convenient sampling method. The study found, there is a need to create awareness about this schemes through various government programmes.