ANVESHAK-International Journal of Management

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Business Excellence through TQM


Affiliations
1 Dept. of Management, Lingaya’s Lalita Devi Institute of Management & Sciences, GGS Inderprastha University, New Delhi, India
2 Dept. of Management, Lingaya’s, Lalita Devi Institute of Management & Sciences,GGS Inderprastha University, New Delhi, India
     

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Business excellence models provide a framework for excellence to the organizations. The case examines the quality initiatives taken by leading air-brake manufacturer, sundram clayton to win the world's highest award of quality, the Deming award. The company TQM experience and its preparation for winning the award explored in detail. The paper finds that total quality management (TQM) implemented in the Deming prize framework has a positive effect on business performance.

Keywords

Business Excellence, Deming Prize, Total Quality Management
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  • Business Excellence through TQM

Abstract Views: 438  |  PDF Views: 0

Authors

K. K. Garg
Dept. of Management, Lingaya’s Lalita Devi Institute of Management & Sciences, GGS Inderprastha University, New Delhi, India
Pranav Mishra
Dept. of Management, Lingaya’s, Lalita Devi Institute of Management & Sciences,GGS Inderprastha University, New Delhi, India

Abstract


Business excellence models provide a framework for excellence to the organizations. The case examines the quality initiatives taken by leading air-brake manufacturer, sundram clayton to win the world's highest award of quality, the Deming award. The company TQM experience and its preparation for winning the award explored in detail. The paper finds that total quality management (TQM) implemented in the Deming prize framework has a positive effect on business performance.

Keywords


Business Excellence, Deming Prize, Total Quality Management



DOI: https://doi.org/10.15410/aijm%2F2013%2Fv2i1%2F50501