Drishtikon: A Management Journal

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Impact of Emotional Intelligence on Job Satisfaction at Globus India Ltd


Affiliations
1 Assistant Professor YMT College of Management, Sector-4, Institutional Area Kharghar-410210.
2 Director, Department of Business Management, Padmashree Dr.D.Y. Patil University, Belapur , Navi Mumbai
3 Director, YMT College of Management, Sector-4, Institutional Area Kharghar-410210
     

   Subscribe/Renew Journal


The Impact of the affective component of Emotional Intelligence on Job Satisfaction becomes very interesting especially when we are talking about the frontline employees who are the visible face of the organization. The frontline retail staff are the first point of contact for the customers. They can be considered to be doing emotional labor as they are dealing in and out with the whims and fancies of a continuous stream of customers. In this context it would be interesting to study whether a high Emotional Intelligence leads to job satisfaction for the employee or not? The person -Job fit has to be considered so that the frontline staff can convert the footfalls in the retail outlet to actual sales. No study has been conducted in this area so this research paper endeavors to find out this missing link.This is a causal study. The questionnaire consists of 26 items in the Likert Scale. A survey was conducted at the 7 Globus retail stores in Mumbai viz: Bandra, Kalaghoda, Thane, Ghatkopar, Vashi-City Centre, Vashi -Inorbit Mall and Dahisar. The entire population of employees in the level of Store Managers and Department Managers and sales executives were taken for the purpose of the study.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Allen, N. J., & Meyer, J. P. (1996). Affective, continuance, and normative commitment to the organization: An examination of construct validity. Journal of Vocational Behavior, 49, 252–276.

  • Andre, Rae, 2009, Organizational Behavior - An introduction to your life in Organizations, Pearson Education

  • Angle H.L & Perry J.L (1981) An Empirical assessment of Organizational Commitment and organizational effectiveness. Administrative Science Quarterly, 26,1-14.

  • Arndt Aaron D et al. / An Examination of Frontline Crossfunctional Integration during Retail Transactions Journal of Retailing 87 (2, 2011) 225–241

  • Awasthy, R &. Gupta, R. K (2010) Organizational commitment of Indian managers in multinational companies. Indian Journal of Industrial Relations Volume: 45 Issue: 3

  • Bandura, A. (1976). Self-reinforcement: theoretical and methodological considerations. Behaviorism, 4, 135-55 Bar-On, R. 1997. Bar-On emotional quotient inventory (EQi): Technical manual. Toronto: Multi-Health Systems.

  • Barrick, M R.; Mount, M K. (Feb 1993) Autonomy as a moderator of the relationships between the Big five Personality dimensions and job performance. Journal of Applied Psychology, Vol 78(1), 111-1

  • Berman Evan M. 2008, July | August. Managing Emotional Intelligence in U.S. Cities: A Study of Social Skills among Public Managers: Public Administration Review

  • Boyatzis, R.E., Goleman, D. & Hay/McBer. 1999. Emotional competence inventory. Boston: Hay Group.

  • Brackett Marc A. Salovey Peter 2006. Measuring emotional intelligence with the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT). Psicothema Vol. 18, supl., pp. 34-41

  • Brown, R. and Brooks, I. (2002). Emotion at work: identifying the emotional climate of night nursing. Journal of Management in Medicine, 16 5, 327-44

  • Cherniss, C. and Adler, M. (2000). Promoting Emotional Intelligence in Organizations: Make Training in Emotional Intelligence Effective. American Society of Training and Development, Washington, DC.

  • Dulewicz, V., Higgs, M. and Slaski, M. (2003). Measuring emotional intelligence: content, construct and criterionrelated validity. Journal of Managerial Psychology, 18 5, 405-20.

  • Carmeli Abraham, 2003. The relationship between emotional intelligence and work attitudes, behavior and Outcomes An examination among senior managers : Journal of Managerial Psychology Vol. 18 No. 8, pp 788-813

  • Clarke Nicholas, Emotional Intelligence and Its Relationship to Transformational Leadership and Key Project ManagerCompetences Project Management Journal, Vol. 41, No. 2, 5–20

  • Cooper, R. K., & Sawaf, A. (1997). Executive EQ: Emotional intelligence in leadership and organizations. New York: Grosset/Putnam.

  • Deluga, R.J.& Perry, J.T, 1991, The Relationship of subordinate upward influencing behavior, satisfaction and perceived superior effectiveness with leader member exchange. Journal of Occupational Psychology, Vol.64.pp.239-252

  • Feist, G.J. and Barron, F. (1996). Emotional intelligence and academic intelligence in career and life success. Paper presented at the Annual Convention of the American Psychological Society, San Francisco, CA. Fincham, Robin and Rhodes, Peter, Principles of Organizational Behavior, Fourth Edition, Oxford University Press.

  • Goleman, Daniel.1998. Working with Emotional Intelligence. Bantam Books

  • Greenberg, Jerald, and Baron, Robert ,2009, Behavior in Organizations, Pearson Education

  • Griffiths.G.H & Howard.A., 2008, Winter Balancing Clinks and Bricks Strategies for Multichannel Retailers. Journal of Global Business Issues, Vol.2, pp 69-75.

  • Locke, E.A., & Latham, G.P. (1990). A theory of goal setting and task performance. Englewood Cliffs, NJ: Prentice- Hall.

  • Luthans, Fred, 2008.Organizational Behavior, McGraw Hill Mayer J D , Salovey P, Caruso, D R , Sitarenios Gill (2003).Measuring Emotional Intelligence With the MSCEIT V2.0 , Emotion Vol. 3, No. 1, 97–105

  • Mayer, J.D. & Salovey, P. (1997) 'What is emotional intelligence?' In Salovey, P. & Sluyter, D. Emotional development and emotional intelligence: Educational implications. New York: Basic Books.

  • Robbins, Stephen .P and Judge, Timothy A., Organizational Behavior, Prentice Hall of India, 13 th Edition

  • Porter,L.W., Steers,R.M., Mowday,R.T., and Boulian (1974) Organizational Commitment Job Satisfaction & Turnover among psychiatric technicians; Journal of Applied Psychology, 59.

  • Snarey, J.R. and Vaillant, G.E. (1985). How lower- and working-class youth become middleclass adults: the association between ego defense mechanisms and upward social mobility. Child Development, 56 4, 899- 910.

  • Suliman, A. and Al-Shaikh, F. (2006). Emotional Intelligence at Work: links to conflict and Innovation. Employee Relations, 29 2, 208-220.

  • Tischler, L., Biberman,J. and Mckeage,R. (2002), Linking emotional intelligence, spirituality and workplace performance, Journal of Managerial Psychology, 17(3), 203-218

  • Webb, Kerry S. 2009 Spring Why Emotional Intelligence Should Matter to Management: A Survey of the Literature , Advanced Management Journal

  • www.dnb.co.in/indianRetailIndustryoverview.asp

  • www.ficci.comsector/33/project-docs/sector-prof.pdf

  • www.indiaretailnews.com/

  • www.indiaretailing.com/

  • http://business.mapsofindia.com/india-retail-industry/


Abstract Views: 341

PDF Views: 2




  • Impact of Emotional Intelligence on Job Satisfaction at Globus India Ltd

Abstract Views: 341  |  PDF Views: 2

Authors

Deepa Nair
Assistant Professor YMT College of Management, Sector-4, Institutional Area Kharghar-410210.
R Gopal
Director, Department of Business Management, Padmashree Dr.D.Y. Patil University, Belapur , Navi Mumbai
C. Babu
Director, YMT College of Management, Sector-4, Institutional Area Kharghar-410210

Abstract


The Impact of the affective component of Emotional Intelligence on Job Satisfaction becomes very interesting especially when we are talking about the frontline employees who are the visible face of the organization. The frontline retail staff are the first point of contact for the customers. They can be considered to be doing emotional labor as they are dealing in and out with the whims and fancies of a continuous stream of customers. In this context it would be interesting to study whether a high Emotional Intelligence leads to job satisfaction for the employee or not? The person -Job fit has to be considered so that the frontline staff can convert the footfalls in the retail outlet to actual sales. No study has been conducted in this area so this research paper endeavors to find out this missing link.This is a causal study. The questionnaire consists of 26 items in the Likert Scale. A survey was conducted at the 7 Globus retail stores in Mumbai viz: Bandra, Kalaghoda, Thane, Ghatkopar, Vashi-City Centre, Vashi -Inorbit Mall and Dahisar. The entire population of employees in the level of Store Managers and Department Managers and sales executives were taken for the purpose of the study.

References