Drishtikon: A Management Journal

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Nature of Business Process Outsourcing and its Relationship with Employees Vulnerability to Stress


Affiliations
1 Associate Professor, Chandigarh University, Punjab, India
     

   Subscribe/Renew Journal


The multitude of ever evolving demands of a highly competitive work environment requires constant updating of knowledge and skills of employees in organisations to be able to function effectively. Coupled with this is the need to deal with uncertainties and ambiguity when one cannot rely on past experiences alone to tackle with the present problems. The resultant misft between environmental demands and person's ability results in stress. However, there is an increasing realisation that stress cannot be avoided and hence the next best alternative would be to gear oneself to not only manage stress but also to make the most out of it for realising one's potential. Hence a better understanding of stress would be the frst step towards coping with it effectively.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Apte, U. & Mason, R. (1995). Global disintegrate of information-intensive services. Management Science, 41(7), 1250-1263.

  • Bhaduri, A. (2008). Arresting attrition-learning from BPO. Retrieved from http://abhjitbhaduri.com/2008/09/arresting attrition-learning frombpos/ (accessed on September 10, 2008).

  • Bhide, S., Vani, B. P. & Rajeev, M. (2005). Outsourcing business processes to offshore location: The Indian experience. Paper presented at the 30th Annual Conference of the Federation of Asian Economic Association, Manila.

  • Bhushan, M. (2005). Employee retention in Indian call centers, Alliance Anthology of Cases, 40-42.

  • Brayfeld, A. H., Wells, R. V. & Strate, M. W. (1957). Interrelationships among measures of job satisfaction and general satisfaction. Journal of Applied Psychology, 41(4), 201.

  • Chavan, S. R. & Potdar, B. (2011). A critical study on work-life balance of BPO employees in India. International Conference on Technology and Business Management, March, 28-30.

  • Dubey, R. (2003). Global outsourcing. Business World, 22(50), 30. Ekka, K. P. (2005). Managing employee attrition. Indian Management, June, 44(6), 80-84.

  • Gibson, J. L. & Klein, S. M. (1970). Employee attitudes as a function of age and length of service: A re-conceptualization. Academy of Management Journal, 13(4), 411-425.

  • Glimmer, B. V. H. (1966). Industrial Psychology. New York: McGraw Hill.

  • Government of India, Ministry of Commerce and Industry. Retrieved from Url: http://commin.nic.in

  • Guha, T. N. (1965). Job satisfaction among shoe factory workers. Productivity, 6, 89-94.

  • Harell, T. W. (1964). Industrial Psychology. Calcutta: Oxford Book Company.

  • Herzberg, F. B., Mausner, B. & Snyderman, B. (1959). The Motivation of Work (2ndEd). Willey: New York.

  • India's Software Edge. (2003, December 2). The Economic Times, New Delhi.

  • Indian IT Industry: NASSCOM Analysis Report. (2007). Retrieved from Url: http://www.nasscom.in

  • Indian ITeS-BPO Industry: NASSCOM Analysis Report. (2006-07). Retrieved from Url: http://www.nasscom.in

  • Kumar, B. P. & Giri, V. N. (2007). Organizational commitment, climate and job satisfaction: An empirical study. The ICFAI Journal of Organizational Behaviour, 6(3), 7-17.

  • Kuashal, S. L. (2006). Working of women in night shifts-opportunities and threats. Pratibimba- The Journal of IMIS, 6(2), 56-57.

  • Leavy, B. (2004). Outsourcing strategies: Opportunities and risk. Strategy and Leadership, 32(6), 20-25.

  • Lather, A. S. & Jain, S. (2005). Motivation and job satisfaction: A study of associates of public and private sector. Delhi Business Review, 6(1), 77-84.

  • Mamoria, C. B. (1980). Personnel Management. Bombay: Himalaya Publishing House.

  • Mehra, P. (2004). Study on stress levels in organizations and impact on employee behavior. IJTD Journal, 34(1), 91-101.

  • Mehta, A., Armenakis, A., Mehta, N. & Irani, F. (2006). Challenges and opportunities of business process outsourcing in India. Journal of Labour Research, 27(3), 323-337.

  • Michel, V. & Fitzgerald, G. (1997). The IT outsourcing market place: Vendors and their selection. Journal of Information Technology, 12(3), 223-237.

  • National Association of Software and Service Companies (NASSCOM). Annual Report: 2006-07.

  • Norling, P. (2001). Call center companies and new patterns of organization. Economic and Industrial Democracy, 22(1), 155-168.

  • Patel, M. K. (1998). A study of organizational health and organizational commitment among industrial employees. Journal of the Indian Academy of Applied Psychology, 24(1), 63-79.

  • Pathak, S. & Sarin, A. (2012). Management of stress among women employees in BPO industry in India: A contemporary issue. International Journal of Management & Business Studies, 1(3).

  • Pestonjee, D. M. & Basu, G. (1972). A study of job motivators of Indian executives. Indian Journal of Industrial Relations, 8(2), 3-16.

  • Poppo, L. & Zenger, T. (2002). Do formal contracts and relational governance function as substitutes or complements? Strategic Management Journal, 23(8), 707-725.

  • Prahalad, C. K. & Hamel, G. (1990). The core competence of the corporation. Harvard Business Review, 68(3), 79-93.

  • Prasuna, D. G. (2003). BPO: Sustaining the competitive advantage. Chartered Financial Analyst, 1.

  • Quinn, J. B. (1992). The intelligent enterprise a new paradigm. The Executive, 6(4), 48-63.

  • Raina, A. D. (2006). Management of call center-boredom, employee attrition and retention. The ICFAI Journal of Organizational Behaviour, 5(1), 9-23.

  • Raina, D. A. (2006). Management of call center -Boredom, employee attrition and retention. The ICFAI Journal of Organizational Behaviour, January, 62-72.

  • Rahman, T., Pasmina, R. & Khaleque, A. (1995). Job facets and job satisfaction of bank employees in Bangladesh. Psychological Studies, 40(3), 154-159.

  • Rajeev, M. & Vani, B. P. (2007). India's export of selected BPO services. Understanding strengths and weakness. ISEC project report, funded by Ministry of Commerce and Industry, Government of India.

  • Ramachandran, K. & Voleti, S. (2004). Business process outsourcing (BPO): Emerging scenario and strategic options for IT-enabled services. Vikalpa, 29(1), 49-62.

  • Rao, G. D. (1997). Attitude, Values and Perceptions. New Delhi: Kanisha Publication.

  • Reddy, M. J. A. (2007). Managing attrition in Indian IT industry: Some refections. HRD Newsletter, 23(1), 22-23.

  • Shikarpur, D. (2004). BPO Digest. (September ed.). Pune, India. Singh, S. P. & Singh, A. P. (1980). The effect of certain social and personal factors of job satisfaction of supervisors. Psychological Studies, 25(2), 129-132.

  • Singh, H. & Pastonfee, D. H. (1991). Job involvement, sense of participation and job satisfaction-A study in banking industry. Indian Journal of Industrial Relations, 9(2), 263-379.

  • Srivastava, M. P. (2002). Outsourcing a phenomenon in transition. IJTD Journal, 32, 17-21.

  • Usha, D. N., Bhargavi, V. R. & Chaya, R. (2006). Organizational effectiveness in IT companies: A case study. The ICFAI Journal of Management Research, 5(12), 70-80.

  • Vanitha, V., Vasanthi. M., Kamalanabhan, T J. & Sivasabramanian, T. A. (2006). A study on organizational commitment and stress among information technology professionals. The ICFAI Journal of Organizational Behaviour, 2(4).

  • Zafrul, A. (2007). Stress among Call center executives: An empirical study. HRD News Letter, 22(10), 281.


Abstract Views: 507

PDF Views: 8




  • Nature of Business Process Outsourcing and its Relationship with Employees Vulnerability to Stress

Abstract Views: 507  |  PDF Views: 8

Authors

Rupali Arora
Associate Professor, Chandigarh University, Punjab, India

Abstract


The multitude of ever evolving demands of a highly competitive work environment requires constant updating of knowledge and skills of employees in organisations to be able to function effectively. Coupled with this is the need to deal with uncertainties and ambiguity when one cannot rely on past experiences alone to tackle with the present problems. The resultant misft between environmental demands and person's ability results in stress. However, there is an increasing realisation that stress cannot be avoided and hence the next best alternative would be to gear oneself to not only manage stress but also to make the most out of it for realising one's potential. Hence a better understanding of stress would be the frst step towards coping with it effectively.

References