Global Journal of Research in Management

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A Study of Emotional Competence of Employees


     

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In this study the author examined the Emotional competence of employee in three different organizations-namely school, bank and industry. A sample of 20- school employees, 20-bank employees and 20-industrial employees were randomly selected for the study. Emotional competence scale by Albert, Rajeshwori, and Anantharaman (2001) was administered to the subjects. A comparison of means indicated that the highest mean is for self-awareness for all the three groups in the study. The lowest mean value is for commitment. The t-test was carried out in order to find out the difference in the group. The main finding of the study is that there is significantly difference in self-control and empathy between school employees and industrial employees. The employees in industries and banks differ significantly in self control and empathy. The bank employees and school employees have obtained higher mean in comparison to the industrial employees. The only exception is for commitment where the industrial employees have obtained higher mean than school employees. The differences are not significant between school employee and bank employee in empathy. Intercorrelations are shown in the table 4,5,6. in school most of the Intercorrelations are low and below .5 with the exception of self control and self assessment (0.66). The Intercorrelation table 5 in industry has shown very high and positive Intercorrelation for emotional competence . Only in two places the correlation is more than .5 and the rest of the correlation is less than .5 in bank.

Keywords

Emotional Competence, Commitment, Self-awareness, Self-control, Empathy
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  • A Study of Emotional Competence of Employees

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Authors

Abstract


In this study the author examined the Emotional competence of employee in three different organizations-namely school, bank and industry. A sample of 20- school employees, 20-bank employees and 20-industrial employees were randomly selected for the study. Emotional competence scale by Albert, Rajeshwori, and Anantharaman (2001) was administered to the subjects. A comparison of means indicated that the highest mean is for self-awareness for all the three groups in the study. The lowest mean value is for commitment. The t-test was carried out in order to find out the difference in the group. The main finding of the study is that there is significantly difference in self-control and empathy between school employees and industrial employees. The employees in industries and banks differ significantly in self control and empathy. The bank employees and school employees have obtained higher mean in comparison to the industrial employees. The only exception is for commitment where the industrial employees have obtained higher mean than school employees. The differences are not significant between school employee and bank employee in empathy. Intercorrelations are shown in the table 4,5,6. in school most of the Intercorrelations are low and below .5 with the exception of self control and self assessment (0.66). The Intercorrelation table 5 in industry has shown very high and positive Intercorrelation for emotional competence . Only in two places the correlation is more than .5 and the rest of the correlation is less than .5 in bank.

Keywords


Emotional Competence, Commitment, Self-awareness, Self-control, Empathy

References