Balanced Scorecard in an Indian Public Sector Enterprise – A Framework for Implementation

The measurement of the performance of the public sector enterprises using financial results alone is not appropriate and lacks futuristic perspective. An organisation which focuses only on financial results may forego opportunities to achieve the strategic objectives. Balanced scorecard concept which caters to both strategic as well as financial objectives can be utilised by the public sector enterprises as they are accountable for the multiple objectives other than profit motive alone. Balanced scorecard offers necessary tools which enable public sector enterprises to combine tangible and intangible measures in their performance measurement system and this approach offers a balanced view taking into account all the complexities involved in public sector enterprises. This aim of the study is to understand the concepts of balance scorecard for implementing the same in Indian public sector enterprises and further work towards the development of framework for implementation.