Open Access
Subscription Access
Open Access
Subscription Access
Alternate Channels of Banks and Digital/Cashless Economy:A Micro-Analytical Study on the Awareness and Use of Various Alternate Channels in Guwahati Metropolitan Region
Subscribe/Renew Journal
Indian government has decided to move towards digital and cashless economy. This move of the Indian government from high cash economy to cashless economy needs drastic changes in banking system. Various banks have to come up with several new financial products to meet the need of the common people. Alternate channels are technology-driven products which are meant for delivering financial services without relying on bank branches. In the present study, emphasis has been given to how much customers are aware about various alternate channels of various banks and how much they use these channels in Guwahati city. An attempt has also been made to find out why people hesitate to use alternate channels, the reason for not using these digital channels. Two sets of questionnaires had been designed for our study in addition to the interactions with SBI bank personnel; one pertaining to all alternate channel products of SBI as a whole while another is pertaining to only ATMs. A total of 200 samples were collected for analysis. It has been found that other than ATMs/ debit cards, other alternate channels of banks are not known to most of the customers. Most of the customer hesitates to use these alternate channels due to financial illiteracy, fear of handling latest technology, and feeling of insecurity.
Keywords
Digital Economy, Alternate Channels, Financial Literacy.
Subscription
Login to verify subscription
User
Font Size
Information
- Aquique, M (2015). Economic history of Mithila, 12(157). Abhinav Publications.
- Austin, G. (1999). Working a Democratic Constitution- A History of the Indian Experience. New Delhi.
- Oxford University Press. p. 215.
- Bintliff, J. (2012). The Complete Archaeology of Greece: From Hunter-Gatherers to the 20th Century A.D.
- John Wiley & Sons.
- Boland, V. (2010). Modern dilemma for world’s oldest bank. Financial Times.
- Braithwaite, J., & Drahos, P. (2000). Global business regulation. Cambridge University Press.
- Bulliet, W. R., et al. (2010). The Earth and Its Peoples: A Global History. Cengage Learning, 1.
- Cohen, E. E. (1992). Athenian economy and society: A banking perspective. Princeton University Press.
- Cooke, C. N. (1863). The rise, progress, and present condition of banking in India. Printed by P.M.
- Cranenburgh, Bengal Print. Co. 177-200.
- Dandamaev, M. A. (1989). A political history of the Achaemenid empire. BRILL.
- Dandamaev, M. A., & Lukonin, V. G. (2004). The culture and social institutions of Ancient Iran. Published by Cambridge University Press. p. 216.
- Das, K. S (1980).The economic history of ancient India. Cosmo Publications. p. 229.
- David, A. R. (1999). Handbook to Life in Ancient Egypt. Oxford University Press.
- Davies, G., & Bank, J. H. (2002). A history of money: from ancient times to the present day. University of Wales Press.
- Davies, R., & Davies, G. (1996). A history of money from ancient times to the present day. Cardiff: University of Wales Press.
- Demand, N. H. (2012). The Mediterranean context of early Greek history. John Wiley & Sons.
- Fagan, B. M. (2002). World prehistory: A brief introduction. Prentice Hall.
- Gagarin, M., & Fantham, E. (2009). The oxford encyclopedia of ancient Greece and Rome, 1. Oxford University Press.
- Goldthwaite, R. A. (1995). Banks, places and entrepreneurs in renaissance florence.
- Gottheil, F. (2015). Principles of economics. Cengage Learning, 11(417).
- Government of India. Business Financing: Banks.
- Gregory, A. C (2015).Savage money: The anthropology and politics of commodity exchange. Taylor & Francis, 11(212).
- Harrison, J. E. (2003). Epilegomena to the study of greek religions and Themis a study of the social origins of Greek religion. Kessinger Publishing.
- Heffernan, S. (2005). Modern Banking. The Wiley Finance Series. Published by John Wiley & Sons. P. 736.
- Hoggson, N. F. (1926). Banking through the ages. New York, Dodd, Mead & Company.
- ICICI personal loan customer commits suicide after alleged harassment by recovery agents. Parinda.com.
- Jason, A. (2007). Early Mesopotamian urbanism: a new view from the North. Antiquity, 81(313), 585–600.
- Kling, B. B. (1976). The fall of the Union Bank. partner in empire: dwarkanath tagore and the age of enterprise in eastern India. University of California Press. p. 198.
- Koester, H. (2000). Introduction to the new testament: History, culture, and religion of the Hellenistic age.
- Walter de Gruyter.
- Liverani, M., & Bahrani (2006). Z. M Van de Mieroop. Uruk: the first city. Equinox.
- Luhmann, N. (2005). Risk: A sociological theory (p. 181). Transaction Publishers.
- Millett, P. (2002). Lending and borrowing in ancient Athens. Cambridge University Press.
- Mishra, H. K. (2015). Famines and poverty in India, 12(197). APH Publishing.
- Moorey, P. R. S (1999). Ancient mesopotamia: Materials and industries the archaeological evidence. Eisenbrauns.
- Muraleedharan, D (2015). Modern banking: Theory and practice, 12(2). PHI Learning Pvt. Ltd.
- Muthiah, S (2015). Madras miscellany, 12, 933. Westland.
- Nissen, H. J., Damerow. P., & Englund, R. K. (1993). Archaic bookkeeping. University of Chicago Press.
- Parker, W. N. (1991). Europe, America and the wider world: Essays on the economic history of western capitalism. Cambridge University Press.
- Parmatam, P. A., & Tandon, B. B. (2003). Economic reforms in India: From first to second generation and beyond, pp. 369. Deep & Deep Publications.
- Pollard, A. M., & Heron, C. (2008). Archaeological chemistry.
- Royal Society of Chemistry. RBI Governors Complete List.
- Reserve Bank of India. Directory of Bank Offices: Certain Concepts.
- Reserve Bank of India. Evolution of Payment Systems in India. 12 December 1998.
- Reserve Bank of India. Social Controls, the Nationalisation of Banks and the era of bank expansion - 1968 to 1985.
- Reserve Bank of India. The Advent of Modern Banking in India: 1720 to 1850s.
- Roberts, K. (2011). The origins of business, money, and markets. Columbia University Press.
- Robertson, M. (1981). A shorter history of Greek art. Cambridge University Press.
- Robinson, A (2009). Writing and script: A very short introduction. Oxford University Press.
- Rondo, E. C. (1993). A Concise Economic History of the World: From Paleolithic Times to the Present. Oxford University Press.
- Rungta, R. S (2015). The rise of business corporations in India, 12(221). 1851-1900. CUP Archive.
- Sacks, D., & Murray, O. (1997). A dictionary of the ancient Greek world. Oxford University Press.
- SBI Annual Report 2014-15. State Bank of India.
- Smith, W. (1857). Dictionary of Greek and Roman geography, 2. Walton & Maberly.
- Smith, W., Wayte, W., & Marindin, G. E. (1890). A dictionary of Greek and Roman antiquities. Perseus of Tufts University.
- Srivastava, S. K. (2008). Expansion of banking in India. The Economic Times. p.8.
- State Bank of India. Evolution of SBI.
- Statistical Tables Related to Banks in India - Reserve Bank of India.
- Talbert, R. J. A. (1985). Atlas of classical history. Taylor & Francis.
- Teissier, B. (1984). Ancient near eastern cylinder seals from the Marcopoli collection. University of California Press.
- The Hindu. (June 30, 2008). Karnataka / Mysore News: ICICI Bank returns tractor to farmer’s mother. Chennai, India.
- Thompson, J. A. (1973). The Bible and archaeology. Paternoster Press.
- Tyldesley, J. (2011). Cleopatra: Last Queen of Egypt. Profile Books.
- Harris, W. V. (2008). The monetary systems of the greeks and romans. Oxford University Press.
- Willia, H (2010). Building type basics for banks and financial institutions. John Wiley & Sons.
Abstract Views: 429
PDF Views: 0