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The Development of Standard Time for Major Branch Activities of a Private Bank in Ethiopia
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In order to obtain efficient operations and deliver quality services, banks require the development of standard time. This study examined the development of standard time in the banking system, with a particular emphasis on private banks. After selecting banks and their corresponding branches, the researchers used a stopwatch time-study method to obtain a real-time data and propose standard time for eight major but typical activities of bank operations. Before the development of normal time and standard time, a total of 193 observations were taken from two branches of a private bank. The study may help banks to formulate and implement new customer service standards and improve customer service excellence. In addition, the study can be used as a basis for motivating the workforce and measuring workers’ performance. From a developing economy perspective, future research may cover government owned banks and sectors.
Keywords
Standard Time, Work Study, Work Measurement, Time Study, Banking Opinions.
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