Open Access
Subscription Access
Open Access
Subscription Access
Assessing the Health Insurance Implications of COVID-19
Subscribe/Renew Journal
Increase in the spread of COVID-19 virus in the first and second phases, with the highest infected rates each day, has caused the whole world to feel insecure, with the dramatic loss of human lives. Medical infrastructural facilities, like beds and oxygen cylinders, were not accessible in different parts of our country. At the same time, private hospitals were charging huge amounts for treatment and allied services. At this juncture of the current pandemic situation, it is seen that the demand for purchasing life and health insurance products is increasing and is considered critical to congregate the financial protection in health. The research intends to explore various factors which lead individual investors to invest in health insurance during the pandemic crisis. Insurance provider competence, service quality, investors’ attitude, and premium amount payable are the factors which lead customers to invest in health insurance. Results show that the premium amount payable and service quality influence customers to purchase health insurance products during the pandemic.
Keywords
Service Quality, Provider Competence, Insurance Agents, Linked Hospitals, Insurance Premiums.
Subscription
Login to verify subscription
User
Font Size
Information
- Ananya, C. V., Devi, A. B., & Priya, S. N. (202). Knowledge, awareness and perception of health insurance among insured in a tertiary care hospital. International Journal of Management, 12(2), 12-20.
- Babuna, P., Yang, X., Gyilbag, A., Awudi, D. A., Ngmenbelle, D., & Bian, D. (2020). The impact of COVID-19 on the insurance industry. International Journal of Environmental Research and Public Health, 17(16), 565-570.
- Bedi, H. S., & Singh, P. (2011). An empirical analysis of life insurance industry in India. International Journal of Multidisciplinary Research, 1(7), 62-73.
- Bhattacharya, A. (2005). Challenges before life insurance industry. Life Insurance Today, 1(8), 3-6.
- Chowdhury, T., Rahman, M., & Afza, S. (2007). Perceptions of the customers’ towards insurance companies in Bangladesh. BRAC University Journal, 4(2), 55-66.
- Çınar, F., Çapar, H., & Ekinci, G. (2021). Effect of COVID-19 anxiety on perceived risks and avoidance behaviors. Annals of Clinical and Analytical Medicine.
- Dalinjong, P. A., & Laar, A. S. (2012). The national health insurance scheme: Perceptions and experiences of health care providers and clients in two districts of Ghana. Health Economics Review, 2(1), 1-13.
- Gangil, R., & Vishnoi, S. (2020). Customer perception towards general insurance: A factor analysis approach. Journal of Management Research and Analysis, 7(1), 15-20.
- Goswami, P. (2007). Customer satisfaction with service quality in the life insurance industry in India. ICFAI Journal of Services Marketing, 5(1), 25-30.
- Jacob, A. (2018). A study on customer perception towards health insurance in Ranny Thaluk. International Journal for Advance Research and Development, 3(12), 41-48.
- Jain, A. K. (2004). Indian life insurance industry: After LPG. The Journal of Insurance Institute of India, 30, 85-96.
- Jayakar, R. (2003, June 8). Covering lives. Business Today (p. 68).
- Kavitha, T., Latha, A., & Jamuna, S. (2012). Customers attitude towards general insurance - A factor analysis approach. IOSR Journal of Business and Management, 2(1), 30-36.
- Krishnamurthy, S., Mony, S. V., Jhaveri, N., Bakhshi, S., Bhat, R., Dixit, M. R., Maheshwari, S., & Bhat, R. (2005). Insurance industry in India: Structure, performance, and future challenges. Vikalpa, 30(3), 93-120.
- Lal, R., & Dhanda, N. (2003). Life Insurance Corporation of India devising its strategies to meet the challenges of insurance sector reforms. In National Seminar on Emerging Trends in Financial Services and International Business, Guru Jambheshwar University, Hisar.
- Panchal, N. (2013). Customer’s perception towards health insurance: An empirical study in Bardoli & Mandvi region. Indian Journal of Applied Research, 3(4), 62-64.
- Rajavardhan, I., Reddy, P., & Jahangir, J. (2015). Buying behaviour towards life insurance products in rural market: A case study of Nalgonda District. Telangana State International Journal of Scientific Research, 4(3), 144-147.
- Rao, T. R. (2000). The Indian insurance industry the road ahead. Journal of Insurance Chronicle, 3(1), 31.
- Sandhu, H. S., & Bala, N. (2011). Customers’ perception towards service quality of Life Insurance Corporation of India: A factor analytic approach. International Journal of Business and Social Science, 2(18), 219-231.
- Singh, D. (2011). Factors affecting customers’ preferences for life insurers: An empirical study. IUP Journal of Risk & Insurance, 8(2), 34.
- Sodani, P. R. (2001). Potential of the health insurance market for the informal sector: A pilot study. Journal of Health Management, 3(2), 283-308.
Abstract Views: 266
PDF Views: 0