International Journal of Hospitality and Tourism Systems

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Managerial Roles and Performance Measurement Practices in the Kenyan Hotel Industry: a Structural Equation Modeling Approach.


Affiliations
1 Maseno University, Dept. of Ecotourism, Hotel and Institution Management, Private Bag, Maseno., Kenya
2 American Hospitality Academy Romania, International Hotel Management Schools, Campus Colegiul Astra, Cladire Corp B, Strada Panselelor nr.23, Brasov 500419.
     

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A cross-sectional study of 124 managers in six hotels in Nairobi and Mombasa, Kenya found a linkage between managerial roles and performance measurement practices using Structural Equation Modeling approach. All the six factors of the measurement model had a strong evidence of unidimensionality, reliability, convergent and discriminant validities. Furthermore, the overall modified model Chi-square, NFI, RMSEA, and the NFI exceeded the obligatory requirements. Hospitality organizations that want to implement effective performance management systems should use managerial roles to influence managers' performance measurement practices. The purpose of this study was to determine the linkage between managerial roles and performance measurement practices in the Kenyan hotel industry.

Keywords

Managerial Roles, Performance Measurement Practices: Structural Equation Modeling, Kenya, Hospitality Industry
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  • Managerial Roles and Performance Measurement Practices in the Kenyan Hotel Industry: a Structural Equation Modeling Approach.

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Authors

Indeche Billy Wadongo
Maseno University, Dept. of Ecotourism, Hotel and Institution Management, Private Bag, Maseno., Kenya
Odhuno Edwin
American Hospitality Academy Romania, International Hotel Management Schools, Campus Colegiul Astra, Cladire Corp B, Strada Panselelor nr.23, Brasov 500419.
Kambona Ouma Oscar
Maseno University, Dept. of Ecotourism, Hotel and Institution Management, Private Bag, Maseno., Kenya

Abstract


A cross-sectional study of 124 managers in six hotels in Nairobi and Mombasa, Kenya found a linkage between managerial roles and performance measurement practices using Structural Equation Modeling approach. All the six factors of the measurement model had a strong evidence of unidimensionality, reliability, convergent and discriminant validities. Furthermore, the overall modified model Chi-square, NFI, RMSEA, and the NFI exceeded the obligatory requirements. Hospitality organizations that want to implement effective performance management systems should use managerial roles to influence managers' performance measurement practices. The purpose of this study was to determine the linkage between managerial roles and performance measurement practices in the Kenyan hotel industry.

Keywords


Managerial Roles, Performance Measurement Practices: Structural Equation Modeling, Kenya, Hospitality Industry

References