International Journal of Hospitality and Tourism Systems

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Performance Measurement and Hotel Industry in Kenya - a Review.


Affiliations
1 Narok University College, P.O. Box 861, Narok., Kenya
2 Maseno University, P.O. Box 333, Maseno., Kenya
     

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Extant literature indicates that performance measurement has been widely studied elsewhere in large manufacturing and generic small businesses but there has been little study of this area in tourism and hospitality, particularly in Kenya. However, there is evidence that some hotels in Kenya may be using the existing performance measurement models without appropriate adjustments to reflect the unique challenges of the Kenyan hotel industry. This paper reviews the most popular measurement models from the literature and identifies the characteristics that they demonstrate. The paper then identifies key performance measurement dimensions; reviews their relationships and finally presents these relationships in a framework. This paper should expand debate on performance measurement generally and hotels in Kenya in particular. It should further assist in making informed decisions with regard to policy formulation and implementation of performance measurement in Kenya's hotel industry.

Keywords

Performance Measurement, Hotel Industry, Kenya
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  • Performance Measurement and Hotel Industry in Kenya - a Review.

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Authors

Erick Onyango Fwaya
Narok University College, P.O. Box 861, Narok., Kenya
Edwin Odhuno
Maseno University, P.O. Box 333, Maseno., Kenya
O. Ouma Kambona
Maseno University, P.O. Box 333, Maseno., Kenya
O. Lucas Othuon
Maseno University, P.O. Box 333, Maseno., Kenya

Abstract


Extant literature indicates that performance measurement has been widely studied elsewhere in large manufacturing and generic small businesses but there has been little study of this area in tourism and hospitality, particularly in Kenya. However, there is evidence that some hotels in Kenya may be using the existing performance measurement models without appropriate adjustments to reflect the unique challenges of the Kenyan hotel industry. This paper reviews the most popular measurement models from the literature and identifies the characteristics that they demonstrate. The paper then identifies key performance measurement dimensions; reviews their relationships and finally presents these relationships in a framework. This paper should expand debate on performance measurement generally and hotels in Kenya in particular. It should further assist in making informed decisions with regard to policy formulation and implementation of performance measurement in Kenya's hotel industry.

Keywords


Performance Measurement, Hotel Industry, Kenya

References