International Journal of Hospitality and Tourism Systems

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Use of Information and Communication Technology in the Tourism Industry of Maharashtra and Goa States of India: a Survey.


Affiliations
1 Department of Computer Science, North Maharashtra University, Jalgaon-425001.
2 Arts and Commerce College, Muktainagar, Dist. Jalgaon.
     

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Tourism is an information intensive industry and Information and Communication Technology is a key driver for developing countries in organizing and marketing their tourism products. With the help of ICT applications, tourists can view information regarding a destination, book accommodation and reserve tickets for train, flight or other forms of transport and at the same time pay for all these without leaving their homes. To assess the use of ICT in the tourism industry in the Maharashtra and Goa states of India, over 250 tour operators, travel agencies, hotels etc. were surveyed. This paper presents the survey followed by a detailed analysis of the obtained results.

Keywords

Tourism, Maharashtra, Goa, Survey, Information Communication Tools
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  • Use of Information and Communication Technology in the Tourism Industry of Maharashtra and Goa States of India: a Survey.

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Authors

K. B. Mahajan
Department of Computer Science, North Maharashtra University, Jalgaon-425001.
A. S. Patil
Department of Computer Science, North Maharashtra University, Jalgaon-425001.
R. H. Gupta
Arts and Commerce College, Muktainagar, Dist. Jalgaon.
B. V. Pawar
Department of Computer Science, North Maharashtra University, Jalgaon-425001.

Abstract


Tourism is an information intensive industry and Information and Communication Technology is a key driver for developing countries in organizing and marketing their tourism products. With the help of ICT applications, tourists can view information regarding a destination, book accommodation and reserve tickets for train, flight or other forms of transport and at the same time pay for all these without leaving their homes. To assess the use of ICT in the tourism industry in the Maharashtra and Goa states of India, over 250 tour operators, travel agencies, hotels etc. were surveyed. This paper presents the survey followed by a detailed analysis of the obtained results.

Keywords


Tourism, Maharashtra, Goa, Survey, Information Communication Tools

References