International Journal of Hospitality and Tourism Systems

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Quality of Work Life and Women: a Case of Hotel Industry.


Affiliations
1 Centre for Hospitality and Tourism, Studies, University of Jammu, J&K., India
     

   Subscribe/Renew Journal


The Quality of Work Life has emerged a pivotal research area in both developed as well as developing countries of the world especially hotel sector which people are recognised as a valuable asset. This study aims to make an in depth study of the factors of QWL that attribute to the satisfaction of women in the hotel industry, thereby suggesting various ways and means to improve the QWL among the women in this industry in Selected Hotel Chains in India i.e Taj, Oberoi, Ashok, Welcome and Radisson. The results of the study depicted that on the overall QWL index, women employees are satisfied with quality of work life in the hotel industry. Also, a comparison of the undermined QWL factors was made on the basis of chain and on the basis of location using ANOVA. In both these cases, it was proved that satisfaction of women employees remain to be the same.

Keywords

QWL, Hotel Industry, Gender, Anova, Factor Analysis
Subscription Login to verify subscription
User
Notifications
Font Size


  • Ailawadi, Kusum L, Scott, A. Neslin and Kasen Geden K. (2001). Pursuing the value-conscious consumer: Store Brands versus National Brand promotions, Journal of Marketing, 65(1), Jan.

  • Banwet, DevinderKand Bilab Datta (2000). Effect of Service Quality on Post visit Intentions: The Case of a computer Centre, Vikalpa, 25(3), (July-Sept.).

  • Benarjee D.B.R.N.K and Roja Rani. E. (2004). New Perspectives of Quality of Wok Life, The Indian Journal of Commerce, 57(1), 73-81.

  • Bland, S.Timothy and Stalcup, S.Sue (2001). Managing Harassment, Human Resource Management, 40(1), Spring, 51-61.

  • Brownell, J. (1994). Women in hospitality management: General managers, perceptions of factors related to career development , International Journal of Hospitality Management, 13 (2), 101-117.

  • Burgess, C. (2003). Gender and salaries in hotel financial management: It's still a man's World, Women in Management Review, 18 (1-2), 50-59.

  • Burrell, J., Manfredi, S., Rollin, H., Price L. & Stead, L. (1997). Equal opportunities for women employees in the hospitality industry: A comparison between France, Italy, Spain and the UK, International Journal of Hospitality Management, 16 (2), 161-179.

  • Catererand Hotel Keeper(1994). Married to the job? 10 February,.79-80.

  • Cukier J., Norris J. & Wall, G. (1996). The involvement of women in the tourism industry of Bali, Indonesia, Journal of Development Studies, 33 (2), 248- 270.

  • Doherty (2004). Work-life balance initiatives: implications for women, Employee Relations, 26(4), pp.433-452.

  • Doherty, L. & Manfredi, S. (2001). Women's employment in Italian and UK Hotels, International Journal of Hospitality Management, 20 (1), 61-76.

  • FHRAI Magazine (2002). The situation here in India, March- April, from www. genderissues.com.

  • Ghodsee Kristen (2003). Executive Summary of Research Presentation: Women Employment, and Tourism in Post Totalitarian Bulgaria, http://www.irex.org/programs/ symp/01/ghodsee.pdf.

  • Guerrier, Y. (1986). Hotel Management and unsuitable job for a woman? Service Industries Journal, 6(2), 227-40.

  • Gwineer, Kevin P and John Eaton (1999). Building Brand Image through Event sponsorship: The Role of Image Transfer, The Journal of Advertising, 28(4).

  • Hair, J.F., etal. (1999). Analisis multivariate, Madrid: Prentice-Hall.

  • Hall, Taylor (1997). The construction of women's management skills and the marginalization of women in senior management, Women in Management Review, 12(7), 255-63.

  • Hemati, M. (1999). Gender & Tourism: Women's Employment and Participation in Tourism, Summary of UNED-UK's Project Report, London.

  • Herrick, N.Q. and Maccoby, M. (1975). Humanizing Work: A priority goal of the 1970s, in L.E. Davis and A.B. Cherns (Eds.), The Quality of Working Life, vol.1, New York: Free Press.

  • Hicks, L. (1991). Excluded Women: how can this happen in the hotel world?, The Service Industries Journal,10(2), 348-63.

  • Hjalager, A. & Anderson, S. (2001). Tourism employment: Contingent work or professional career?, Employee Relations, 23 (1), 115-129.

  • ILO (2001). Human Resources Development, Employment and Globalization in the Hotel, Catering and Tourism Sector, Geneva: International Tourism Office.

  • ILO (2006). Facts on Women at Work, International Labor Organization, www.ilo.org Accessed on January 10 2006.

  • Iverson, K. (2000). The paradox of the consented female manager: An empirical investigation on gender differences in pay expectation in the hospitality industry, International Journal of Hospitality Management, 19 (1), 33-51.

  • Jain, Sangeeta (1986). QWL: Its effect on Group behaviour, unpublished Ph.D Thesis, Dept. of Psychology, Delhi University.

  • Jain, Sangeeta (1991). Quality of Work Life, New Delhi: Deep & Deep Publications.

  • Kakati, Rinalini Pathak and U.R. Dhar (2002). Competitive Strategies and New Venture Performance, Vikalpa, 27(3), 13-26.

  • Kattara (2005). Career challenges for female managers in Egyptian hotels", International Journal of Contemporary Hospitality Management, .17(3), 238-251.

  • Khanna, Suvidha (2007). Women and Tourism, Daily Excelsior (newspaper), May 26, p.6.

  • Klatt, Lawerence A., Murdick, Robert G. and Schuster, Federick E. (1985). Human Resources Management, Charles E. Merrill Publishing CO., London, p.583.

  • Knutson J. & Schmidgall, R. (1999). Dimension of the glass ceiling in the hospitality Industry, Cornell Hotel and Restaurant Administration Quarterly, 40 (6), 64-75.

  • Kusluvan, S. (2003). Characteristics of employment and human resource management in the tourism and hospitality industry", in Kusluvan (Ed), Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry, pp. 3-24: New York: Nova.

  • Maccoby, Michael & Carmichael Douglas (1984). Issues of Participation and Ownership , Productivity and Development, Vol.1, Nos. 1-2, Jan- April, 7-17.

  • Malhotra, Naresh K. (2002). Marketing Research- An Applied Orientation, Delhi: Pearson Education.

  • Maxwell, G. (1997). Hotel general management: Views from above the glass ceiling, International Journal of Contemporary Hospitality Management, 9 (5-6), 230-235.

  • Merton, Herbert C. (1977). A Look at Factors Affecting the Quality of Working Life, Monthly Labor Review, 100(10), October, p.64.

  • Muniramappa, C.M., Shankaraiah, A., and Pantulu, Kamaraju, N. (1992). Personnel Management and Industrial Relations, Excel publications, pp.493-495.

  • Ng, C. & Pine, R. (2003). Women and men in hotel management in Hong Kong: Perceptions of gender and career development issues, International Journal of Hospitality Management, 22 (1), 85-102.

  • Okumus, Sariisik and Naipaul (2008). Understanding why women work in Five star hotels in a Developing Country and their work-related problems, accepted for publication in International Journal of Hospitality and Tourism Administration.

  • Ozley, Lee M. and Ball, Judith S. Quality of Work Life: Initiating Successful Efforts in Labor Management organizations, Personnel Administrator, May, p.27.

  • Purcell, K. (1996). The relationship between career and job opportunities: Women's employment in the hospitality industry as a microcosm of women's employment, Women in Management Review, 11 (5), 17-24.

  • Purcell, K. (1997). Women's employment in UK tourism: gender roles and labor market in M. T. Sinclair, M.T (Ed) Gender, Work and Tourism, pp. 35-59, London: Routledge.

  • Ratnam, Venkata and Srivastava, B.K. (1991). Personnel Management and Human Resources, Tata Mc Graw Hill Publishing co. ltd., New Delhi, 236-237.

  • Sehanovic, J., Zugaj, M., Krizman, D. & Bojanic-Glavica, B. (2000). Some characteristics of women managers in the hotel industry, International Journal of Contemporary Hospitality Management, 12 (4), 267-270.

  • Shainesh G and Mukul Mathur (2001). Service Quality Measurement : The Case of Railway Freight Services, Vikalpa, 35(3), (July-Sept..

  • Sharma, R.D. (1995). Marketing Effectiveness in American Banks, Prajan, Vol.XXIV, No.2, (July- September).

  • Sharma, R.D., Gurjeet Kaur and Mahesh C. Gupta (2001). Measurement of Marketing Orientation in Rural Banks through a Customer Judgement Multi- Item Scale: A Case Study of Jammu Rural Bank, Prajan, Vol. XXX, No. 1, (April-June).

  • Singh, Anup Kumar (1998). Influencing the Superior: A Factor Analytical Study, Vikalpa, Vol.23, No. 2 (April- June).

  • Skrovan, D. (1980). A brief report from the ASTD, Quality of working life task force, Training and Development Journal, 34 (3), 29.

  • Stewart, David W. (1981). The Application and misapplication of Factor Analysis in Marketing Research, Journal of Marketing Research, Vol. XVIII, Feb. pp. 51-62.

  • Szivas, E. & Riley, M. (1999). Tourism employment during economic transition, Annals of Tourism Research, 26 (4), 747-771.

  • Szivas, E., Riley, M., & Airey, D. (2003). Labor mobility into tourism: Attraction and Satisfaction, Annals of Tourism Research, 30 (1), 64-76.

  • The Gender Wage Gap: (2004). The Gender Wage Gap: Theory and Policy, www.econ.massey.ac.nz, Accessed on September 15 2004.

  • Walton, Richard E. (1974). Improving the Quality of Work life, Harvard Business Review, May- June, p.12.

  • Wilson, N.A.B. (1973). On the Quality of Working Life, London, H.M.S.O, p.52.

  • Woods and Douglas (2003). Women in Hotel Management, Cornel Hotel and Restaurant Administration Quartely, US.

  • Woods, R. & Viehland, D. (2000). Women in hotel management, Cornell Hotel and Restaurant Administration Quarterly, 41(5), 51-54.

  • WTTC (2007), Progress and Priorities 2006-2007, World Travel and Tourism Council, http://www.wttc.travel/bin/ pdf/original_pdf_file/progresspriorities06-07.pdf.


Abstract Views: 560

PDF Views: 0




  • Quality of Work Life and Women: a Case of Hotel Industry.

Abstract Views: 560  |  PDF Views: 0

Authors

Suvidha Khanna
Centre for Hospitality and Tourism, Studies, University of Jammu, J&K., India

Abstract


The Quality of Work Life has emerged a pivotal research area in both developed as well as developing countries of the world especially hotel sector which people are recognised as a valuable asset. This study aims to make an in depth study of the factors of QWL that attribute to the satisfaction of women in the hotel industry, thereby suggesting various ways and means to improve the QWL among the women in this industry in Selected Hotel Chains in India i.e Taj, Oberoi, Ashok, Welcome and Radisson. The results of the study depicted that on the overall QWL index, women employees are satisfied with quality of work life in the hotel industry. Also, a comparison of the undermined QWL factors was made on the basis of chain and on the basis of location using ANOVA. In both these cases, it was proved that satisfaction of women employees remain to be the same.

Keywords


QWL, Hotel Industry, Gender, Anova, Factor Analysis

References