Indian Journal of Health and Wellbeing

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Effects of Quality Attributes of Esi Health Care Services on Patient's Satisfaction


Affiliations
1 Medical Officer I/C Rural Health Training Centre, CHC CHIRI Rural Health Training Centre CHC CHIRI, Rohtak, India
2 Department of Community Medicine, PGIMS, Rohtak, India
3 Department of Institute of Management Studies And Research (IMSAR), Maharishi Dayanand University, Rohtak, India
4 BAMS, MBA, Rohtak, India
5 Department of Medicine, PGIMER, Dr. RML Hospital, New Delhi, India
 

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What are the Effects of quality attributes of ESI Health Care Services on patient's satisfaction. To determine effects of quality attributes of ESI Health Care Services on patient's satisfaction. Cross-sectional, descriptive ESI dispensary, Shivaji colony Rohtak Percentage, simple proportion, chi square test, linear regression model. 500 Study participants The study population comprised of 500 persons [66.8% males and 33.2%females]. Maximum number of study participants (37.4%) were in the 30-39 years age group followed by 30.6% were in the age group of 20-29 years. Around one third (27%) study participants were dissatisfied with quality of health care services provided under ESI scheme. The study also revealed the reasons for dissatisfaction and most common reasons were found not good quality medicines (52.59%) and complete medicines (41.48%). There is need to strengthen the quality of health care service at ESI dispensary.

Keywords

ESI Health Care Services,patient's Satisfaction
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Abstract Views: 443

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  • Effects of Quality Attributes of Esi Health Care Services on Patient's Satisfaction

Abstract Views: 443  |  PDF Views: 267

Authors

Ramesh Verma
Medical Officer I/C Rural Health Training Centre, CHC CHIRI Rural Health Training Centre CHC CHIRI, Rohtak, India
Neelam Kumar
Department of Community Medicine, PGIMS, Rohtak, India
Raj Kumar
Department of Institute of Management Studies And Research (IMSAR), Maharishi Dayanand University, Rohtak, India
Varun Arora
Department of Community Medicine, PGIMS, Rohtak, India
Meenakshi Kharb
BAMS, MBA, Rohtak, India
Suman Sharma
Department of Medicine, PGIMER, Dr. RML Hospital, New Delhi, India

Abstract


What are the Effects of quality attributes of ESI Health Care Services on patient's satisfaction. To determine effects of quality attributes of ESI Health Care Services on patient's satisfaction. Cross-sectional, descriptive ESI dispensary, Shivaji colony Rohtak Percentage, simple proportion, chi square test, linear regression model. 500 Study participants The study population comprised of 500 persons [66.8% males and 33.2%females]. Maximum number of study participants (37.4%) were in the 30-39 years age group followed by 30.6% were in the age group of 20-29 years. Around one third (27%) study participants were dissatisfied with quality of health care services provided under ESI scheme. The study also revealed the reasons for dissatisfaction and most common reasons were found not good quality medicines (52.59%) and complete medicines (41.48%). There is need to strengthen the quality of health care service at ESI dispensary.

Keywords


ESI Health Care Services,patient's Satisfaction