Association between Tension and Nervousness to Gender among Business Process Outsourcing Employees in Chennai

Business Process Outsourcing sector has been the latest mantra in India today. A BPO work organization is "high-strain" due to the heavy workloads, tight rules and procedures, electronic monitoring and the employees are given little or no autonomy.1 Ultimately it creates physical, psychological and behavioral deviations among them. It not only affects the individuals and the industry but the country on the whole. A Cross sectional study was undertaken among 90 BPOs in a private organization in Chennai using a standard pretested questionnaire to find the organizational commitment, relationship of gender with tension and nervousness due to stress at workplace. It was estimated that statistically significant (p< 0.05) relationship exists between gender with nervousness due to emotional exhaustion, tension due to work load, Conclusion: Nervousness and tension are higher among males compared to females in BPO sector. Emphasize should be laid on the importance of stress coping strategy at organization and individual level.