Impact of Gender and Managerial Levels on Emotional Intelligence and Job Performance of Indian Revenue Service Officers

The sagacious use of emotions or emotional intelligence in the workplace is being recognized as an influential factor in enhancing the well being and work related outcomes. Similarly job performance is the most extensively researched criterion variable in both organizational bahaviour and human resource management literatures. The present study was conducted as part of a larger study in a public sector organization with an all India presence. This study explored the impact of gender and managerial levels on emotional intelligence andjob performance. 300 IRS officers (232 Males and 68 Females) from the four zones (east, west, north and south) and three managerial levels (147 junior, 90 middle and 63 senior level) were asked to rate 60 items of emotional intelligence in a scale developed by Singh and 33 items in a self developed scale of job performance. Results found that female officers exhibit relatively higher social skills (component of EI) as compare to male officers whereas there is no difference in job performance among male and female officers. Furthermore, officers of senior managerial level exhibited higher self regulation and social skills and also higher organizational commitment, satisfaction with rewards and incentives, high organizational support and totaljob performance as compare to the officers ofjunior and middle managerial levels.