International Journal of Nursing Education

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

The Perceived Communication Barriers and Attitude on Communication among Staff Nurses in Caring for Patients from Culturally and Linguistically Diverse Background


Affiliations
1 Clinical Liason Nurse,Morisset Public Hospital, New South Wales, Australia
2 Dean, Manipal College of Nursing, Manipal
     

   Subscribe/Renew Journal


The objectives of the study are to assess communication barriers, assess staff nurses' attitude towards the importance of communication, to find out relationship between communication barriers and attitude of staff nurses, association between communication barriers perceived and selected demographic variables, association between attitude regarding importance of communication and selected demographic variables. The descriptive survey approach was used. Study was conducted among 100 staff nurses of various departments of Kasturba Hospital, Manipal. Convenient sampling technique was used to select samples .3 tools were used for data collection and they are demographic Performa, tool to assess the communication barriers, and attitude about the importance of communication among staff nurses in caring patients from culturally and linguistically diverse background. Content validity and reliability of tools were established.

This study findings showed that majority of samples (71%) belonged to the age group of 20-30, (88%) are females,(58%) were diploma holders and about (49%) work in general wards. Majority with (71%) were from Karnataka and most of the samples (48%) included in the study have years of experience between 1-5 years. The verbal and nonverbal communication barriers were assessed and found that 79% of nurses experience moderate level of difficulty in communicating with patients.. Most of them (93%) had a favorable attitude towards the importance of communication. There was no significant association between communication barriers and selected demographic variables, but found a significant association between gender and communication barriers(x2=15.203,p<0.01).There is no significant association between attitude about importance of communication and selected demographic variables, no relationship between communication barriers and attitude about importance of communication(r= -0.037, p=0.715).

It was concluded that nurses experiences both verbal and non verbal communication difficulties in caring patients from culturally and linguistically diverse background and they have a favorable attitude towards the importance of communication for the same.


Keywords

Culture, Communication, Attitude, Transcultural
Subscription Login to verify subscription
User
Notifications
Font Size


  • Gerrish.K.The nature and effects of communication difficulties between the nurses and South Asian patients and their caregivers. Journal of Advanced Nursing(2001).Volume (33):564-574.

  • Williams C.A.Gossett, Nursing communication: advocacy for the patient or physician? Clinical Nursing Research. (2001).10 (3): 332-340.

  • Evans Barry J,Robb O.Stanley. To assess the effectiveness of communication skills training. Health communication.(1992). Volume 4.Issue 2

  • C.McCabe.Nurse patient communication: an exploration of patients experiences(2004).Journal of clinical nursing.Volume13(1):41-49.

  • Wang.J.Work Nurse-patient communication. Journal of psychological medicine. 2009. Volume (35): 865-871.

  • Tuohy.D,Mccarthy.J,Cassidy I. Educational need of nurses when nursing of people from different culture. International journal review. Volume(55):164-170

  • Fillippo Festini, StellaFocardi.Journal of Nursing scholarship .(2006):1547-1569

  • Collins Tracie. C,Clar Jack A. The study done to investigate patients’ perceptions of their interaction with providers regarding cardiac testing. Medical care.Volume40.Number1:1-

  • Fattah Nabi,Mattsson Bengt,M. Solvig.Nurse radiographers’ experiences of examining patients who do not speak the native language(2009).Journal of advanced Nursing Volume64(4):774-783

  • Haussmann L.R.,The impact of patients perception on discrimination in health care on patient provider interaction.(2011).Health and medicine week. July 18.

  • Park.Y.S,Kim B.S.Asian and European American cultural values and communication styles.(2008).Journal of cultural diversity and ethnic minority psychology.Volume14(1):47-56.

  • Eun Kyung Park,Misoon Song. International journal of nursing studies.(2005)Volume 42: 154- 166

  • Jirwe.M, Gerrish, Emami A Scandinavian. Journal of Caring Sciences(2010) Sep;24(3):436-44


Abstract Views: 1450

PDF Views: 0




  • The Perceived Communication Barriers and Attitude on Communication among Staff Nurses in Caring for Patients from Culturally and Linguistically Diverse Background

Abstract Views: 1450  |  PDF Views: 0

Authors

Naveen Savio
Clinical Liason Nurse,Morisset Public Hospital, New South Wales, Australia
Anice George
Dean, Manipal College of Nursing, Manipal

Abstract


The objectives of the study are to assess communication barriers, assess staff nurses' attitude towards the importance of communication, to find out relationship between communication barriers and attitude of staff nurses, association between communication barriers perceived and selected demographic variables, association between attitude regarding importance of communication and selected demographic variables. The descriptive survey approach was used. Study was conducted among 100 staff nurses of various departments of Kasturba Hospital, Manipal. Convenient sampling technique was used to select samples .3 tools were used for data collection and they are demographic Performa, tool to assess the communication barriers, and attitude about the importance of communication among staff nurses in caring patients from culturally and linguistically diverse background. Content validity and reliability of tools were established.

This study findings showed that majority of samples (71%) belonged to the age group of 20-30, (88%) are females,(58%) were diploma holders and about (49%) work in general wards. Majority with (71%) were from Karnataka and most of the samples (48%) included in the study have years of experience between 1-5 years. The verbal and nonverbal communication barriers were assessed and found that 79% of nurses experience moderate level of difficulty in communicating with patients.. Most of them (93%) had a favorable attitude towards the importance of communication. There was no significant association between communication barriers and selected demographic variables, but found a significant association between gender and communication barriers(x2=15.203,p<0.01).There is no significant association between attitude about importance of communication and selected demographic variables, no relationship between communication barriers and attitude about importance of communication(r= -0.037, p=0.715).

It was concluded that nurses experiences both verbal and non verbal communication difficulties in caring patients from culturally and linguistically diverse background and they have a favorable attitude towards the importance of communication for the same.


Keywords


Culture, Communication, Attitude, Transcultural

References