Indian Journal of Computer Science

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Transformation Aeon : Artificial Intelligence Powered Banking


Affiliations
1 Assistant Professor, Post Graduate Department of Commerce, Immaculate College for Women, (Affiliated to Thiruvalluvar University), Cuddalore – 607 001, Tamil Nadu, India
2 Assistant Professor, Post Graduate and Research Department of Commerce, St. Joseph’s College of Arts and Science (Autonomous), (Affiliated to Thiruvalluvar University), Cuddalore – 607 001, Tamil Nadu, India
3 Associate Professor, Department of Management Studies, Karunya Institute of Technology and Sciences, Coimbatore – 641 114, Tamil Nadu, India

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“Machine learning is the last invention that humanity will ever need to make” – Nick Bostrom. Banks are the backbone of financial system. The present technological advancement and the tremendous growth of information technology had bought a drastic transformation in the banking sector. The banking sector in India can be broadly be classified as banking companies, non-banking companies, and the regulatory institutions which regulates them. Though the automation of banking sector is at a nascent stage, the technology is observed to creep into every corner. It has been envisaged that the technological growth of banking helps in improved customer centric services, reduction of fraudulent risks, attainment of financial inclusion, and even more secured operations. Automation has facilitated a direct human involvement. Think about a virtual agent such as Siri, Alexa, Google home which helps us to get solutions instantly. Likewise, AI powered banking may enable a computer system to observe sense, interpret, evaluate, and interact as similar to humans. Thus, this paper tries to analyze the growth rate of Fintech in terms of the application of AI and proliferation of digitalization in banking which could enable relationship banking. Furthermore, the era of financial technology could be a wide opportunity of innovation and automation if AI undergoes a rapid and increased change of reality for financial institutions.

Keywords

Automation, Artificial Intelligence, Banking, Fintech, Technology.

JEL Classifications : G10, G15, M10, M20, M30.

Manuscript Received : June 2, 2021 ; Revised : July 6, 2021 ; Accepted : July 10, 2021. Date of Publication : August 5, 2021.

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  • Transformation Aeon : Artificial Intelligence Powered Banking

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Authors

A. Rucksar Begum
Assistant Professor, Post Graduate Department of Commerce, Immaculate College for Women, (Affiliated to Thiruvalluvar University), Cuddalore – 607 001, Tamil Nadu, India
R. Rajkumar
Assistant Professor, Post Graduate and Research Department of Commerce, St. Joseph’s College of Arts and Science (Autonomous), (Affiliated to Thiruvalluvar University), Cuddalore – 607 001, Tamil Nadu, India
R. Amudha
Associate Professor, Department of Management Studies, Karunya Institute of Technology and Sciences, Coimbatore – 641 114, Tamil Nadu, India

Abstract


“Machine learning is the last invention that humanity will ever need to make” – Nick Bostrom. Banks are the backbone of financial system. The present technological advancement and the tremendous growth of information technology had bought a drastic transformation in the banking sector. The banking sector in India can be broadly be classified as banking companies, non-banking companies, and the regulatory institutions which regulates them. Though the automation of banking sector is at a nascent stage, the technology is observed to creep into every corner. It has been envisaged that the technological growth of banking helps in improved customer centric services, reduction of fraudulent risks, attainment of financial inclusion, and even more secured operations. Automation has facilitated a direct human involvement. Think about a virtual agent such as Siri, Alexa, Google home which helps us to get solutions instantly. Likewise, AI powered banking may enable a computer system to observe sense, interpret, evaluate, and interact as similar to humans. Thus, this paper tries to analyze the growth rate of Fintech in terms of the application of AI and proliferation of digitalization in banking which could enable relationship banking. Furthermore, the era of financial technology could be a wide opportunity of innovation and automation if AI undergoes a rapid and increased change of reality for financial institutions.

Keywords


Automation, Artificial Intelligence, Banking, Fintech, Technology.

JEL Classifications : G10, G15, M10, M20, M30.

Manuscript Received : June 2, 2021 ; Revised : July 6, 2021 ; Accepted : July 10, 2021. Date of Publication : August 5, 2021.


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DOI: https://doi.org/10.17010/ijcs%2F2021%2Fv6%2Fi3-4%2F165409