Indian Journal of Public Health Research & Development

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A Cross-sectional Study on Client Satisfaction and Utilization of ICDS Services in Kashmir Division of Jammu and Kashmir State


Affiliations
1 Community Medicine, School of Medical Sciences & Research (SMS & R), Greater Noida, G.B Nagar, U.P, India
2 Nephrology, Metro Multi Specialty Hospital, Noida U.P, India
3 Govt medical College, Srinagar, J & K, India
4 Community Medicine, SMS & R, G.B.Nagar, U.P, India
5 Community Medicine, School of Medical Sciences & Research (SMS & R), Greater Noida, G.B Nagar, U.P,, India
6 Community Medicine, Govt medical College, Srinagar, J & K, India
     

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Objectives: Beneficiary satisfaction and utilization of ICDS services in sampled Anganwadi centers (AWCs) of Kashmir Division.

Method: The community based study was conducted during June 2007 to June 2008. Total of 139 Anganwadi centers (AWCs) were selected from three districts (Baramulla, Anantnag & Srinagar) of Kashmir valley. Three registered beneficiaries (pregnant woman, nursing mothers & 3-6 year age children were randomly selected from the register available in the AWC & were contacted and interviewed regarding utilization & satisfaction of services provided in AWCs.

Sampling method: Multistage sampling technique was used in this study.

Results: 10.1% of pregnant women, 10.1% of nursing mothers and 21.3% children 3-6 year age respectively were receiving supplementary nutrition. Preschool education was received by 4.5% children. 12.4% pregnant women had received Tetanus Toxoid through AWCs. 9% of pregnant women, 7.9% nursing mothers and 6.75 of mothers of children of age 3 to 6 years were satisfied by services provided by AWCs.

Conclusion: Majority of beneficiaries was aware of the services provided by the AWC but acceptance and utilization of services was miniscule. Overall beneficiary satisfaction was very low mainly due to poor quality of services provided at AWCs.


Keywords

Anganwadi, Utilization, ICDS
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  • Govt. of India Nutrition and Food, Tenth Five Year Plan, 2002; p 341 to 346.

  • Evaluation of ICDS: Jammu and Kashmir State. National Family Health Survey III, 2006

  • Davey A, Davey S, Dutta U. Perception regarding Quality of Services in Urban ICDS Block in Delhi. Indian Journal of Public Health, Vol.52, No.3, Jul- Sep, 2008

  • Benzamin AL, Panda P & Zachariah P. Maternal and child health Services in Delhi block of Ludhiana district: Results of the ICDS Evaluation Survey. Health & Population: Perspective and Issues, 17(1-2): 67-85.

  • Samridhi Arora, Shaveta Bharti and Arti Mahajan 2006. Evaluation of Non Formal Pre-school Educational Services provided at Anganwadi Centres (Urban slums of Jammu city). Indian Journal of Social Science 12(2); 135 – 137.


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  • A Cross-sectional Study on Client Satisfaction and Utilization of ICDS Services in Kashmir Division of Jammu and Kashmir State

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Authors

Shabana M Khan
Community Medicine, School of Medical Sciences & Research (SMS & R), Greater Noida, G.B Nagar, U.P, India
Mohhamad Y Bhat
Nephrology, Metro Multi Specialty Hospital, Noida U.P, India
Qurat-ul-ain
Govt medical College, Srinagar, J & K, India
Sushil Dohare
Community Medicine, SMS & R, G.B.Nagar, U.P, India
Harsh Mahajan
Community Medicine, School of Medical Sciences & Research (SMS & R), Greater Noida, G.B Nagar, U.P,, India
Muneer A Masoodi
Community Medicine, Govt medical College, Srinagar, J & K, India

Abstract


Objectives: Beneficiary satisfaction and utilization of ICDS services in sampled Anganwadi centers (AWCs) of Kashmir Division.

Method: The community based study was conducted during June 2007 to June 2008. Total of 139 Anganwadi centers (AWCs) were selected from three districts (Baramulla, Anantnag & Srinagar) of Kashmir valley. Three registered beneficiaries (pregnant woman, nursing mothers & 3-6 year age children were randomly selected from the register available in the AWC & were contacted and interviewed regarding utilization & satisfaction of services provided in AWCs.

Sampling method: Multistage sampling technique was used in this study.

Results: 10.1% of pregnant women, 10.1% of nursing mothers and 21.3% children 3-6 year age respectively were receiving supplementary nutrition. Preschool education was received by 4.5% children. 12.4% pregnant women had received Tetanus Toxoid through AWCs. 9% of pregnant women, 7.9% nursing mothers and 6.75 of mothers of children of age 3 to 6 years were satisfied by services provided by AWCs.

Conclusion: Majority of beneficiaries was aware of the services provided by the AWC but acceptance and utilization of services was miniscule. Overall beneficiary satisfaction was very low mainly due to poor quality of services provided at AWCs.


Keywords


Anganwadi, Utilization, ICDS

References