Open Access
Subscription Access
Open Access
Subscription Access
Patients Perceptions and Response about Government Hospitals in Hassan District
Subscribe/Renew Journal
Assessment of the quality of health care services in government hospital may be enhanced by including patient perceptions as well as quality care. Patients are more and more quality conscious than before. Patients' perceptions about public health services seem to have been largely improved by government medical college. The important reasons to visit government hospitals are availability of qualified doctors 24x7 services, to avail govt health&welfare schemes, geographical proximity, less charges, recommendation by their friends or relatives. Good infrastructure, service quality of doctors&paramedical staff might instil more confidence in patients with regard to choice of government hospitals.
Keywords
Patients, Perception, Health Care Services, Satisfaction
Subscription
Login to verify subscription
User
Font Size
Information
- Ellis R, Whittington D. Quality assurance inhealth care. In Ellis R,Whittington D (eds). Quality Assurance Handbook. London: EdwardArnold, 1993: 18.
- Palmer RH. Considerations in defining qualityof care. In PalmerRH (ed.). Striving for Qualityin Health Care: An Inquiry into Policy andPractice. Ann Arbor: Health AdministrationPress, 1991: 1–59.
- Racine JF. A double take on the history of qualityin health care. In Graham NO (ed.). Quality inHealth Care. Theory, Application and Evolution. Gaithersburg, MD: Aspen, 1995: 15–31.
- Wensing M, Grol RSA. Quality judgments bypatients on general practice care: a literatureanalysis. Social Sci Med 1994; 38: 45–53.
- Calnan M. Lay evaluation of medicine andmedical practice: report of a pilot study. Int JHealth Serv 1988; 18: 311–322.
- Calnan MW. The patient’s perspective. Int JTechnol Assess Health Care 1998; 14: 24–34.
- Rosenthal GE, Shannon SE. The use of patientperceptions in the evaluation of health-caredelivery systems. Med Care 1997; 35(11 Suppl):NS58–NS688. Donabedian A. The role of outcomes in qualityassessment and assurance. Qual Rev Bull 1992;18: 356–60.
- Ware J, Hayes R. Methods for measuring patientsatisfaction with specific medical encounters. Med Care 1988; 26: 393–402.
- Pascoe G. Patient satisfaction in primary healthcare: a literature review and analysis. EvalProgram Planning 1983; 6: 185–210.
- Rubin H. Can patients evaluate the quality ofhospital care? MedCare Rev 1990; 47: 267–326.
- Haddad S, Potvin L, Pineault R. Les études desatisfaction mesurent—elles des attributs despatients ou les caractéristiques des services quileur sont fournis? In Chytil MK et al. (eds). FifthInternational Conference on System Science inHealth Care.
- Andaleeb, S. S. (May, 2001). Service qualityperceptions and patients satisfaction: a study ofhospitals in a developing country, Social Science& Medicine, Volume: 52, Issue 9, pp.1359-1370.www.sciencedirect.com. Accessed on 8-7-09.
- Banerjee, U. (1976). Policy and legal Frameworkfor Health Services, Health Administration in ametropolis. N.Delhi: Abhinav Publications. 92 Indian Journal of Physiotherapy & Occupational Therapy. January-March 2014, Vol. 8, No. 115.
- Chahal, H. (2003, September). Strategies forEnhancing Consumer Satisfaction in Rural HealthServices in J&K. Indian Marketing, 13-17.
- Khan, F. M. (2005). Health Planning andManagement, A Text Book of Health Awareness. N. Delhi: Modern Publishers, 1. 157-171,215-220, 228.
- Roy & Parsad (1963, April). Socio-Medical Studyof O.P.D patients. Indian Journal of Public Health,78.
- Sahni, A. (1985). Financing of health services inIndia. Bangalore: Indian Society of HealthAdministrators.
- Singh, D.R, Sunaina. (2005, December). Management of healthcare service sector- A studyof primary health centres. Indian Journal ofMarketing, 35(12),31, 38.
- Tripathi, M. R. (2002, May). Health problems andhealthcare of rural elderly. Yojana, (46), 31.
Abstract Views: 662
PDF Views: 0