Physiotherapist’s Emotional Quotient and Patient Satisfaction

Physiotherapist's emotional quotient and patient satisfaction

Background

Emotional intelligence and job satisfaction are an important personal attributes involved in physiotherapy practice. However, there is hardly any study that has compared the relationship between physiotherapist's emotional quotient, job satisfaction and patient satisfaction.

Design

A cross sectional and co- relational survey research design.

Objectives

The main objective of this study was to find out any associations between Physiotherapist's emotional quotient, job satisfaction and patient physiotherapist relationship in terms of patient satisfaction at Pravara Hospital, Loni, Tal: Rahata, Dist: Ahmednagar, Maharashtra state, 413 736.

Methods

A total of forty outpatients reporting to orthopedic, neurology, pediatrics and community physiotherapy departments and 18 physiotherapists who were treating these patients were surveyed. Data were collected by means of emotional intelligence questionnaire, Minnesota satisfaction questionnaire and physiotherapy patient satisfaction questionnaire.

Results

There was no significant correlation coefficient between physiotherapist's emotional quotient, job satisfaction and patient satisfaction (p = 0.3936).

Conclusion

It can be concluded that patient satisfaction may not depend on emotional quotient and job satisfaction of physiotherapist but probably depend on multiple factors like their knowledge, skills, experience and clinical expertise.