Emotional intelligence among healthcare professionals: Exploring its moderating effect in occupational stress and burnout relationship

Emotional intelligence has recently been an area of interest worldwide in human service industry and the purpose of this research is to explore the moderating effect of emotional intelligence in occupational stress and burnout relationship among healthcare professionals. The Occupational Stress Index, Maslach Burnout Inventory (MBI-HSS) and Multidimensional Measure of Emotional Intelligence was administered on a sample of 600 healthcare professionals from the private hospitals of Delhi, NCR. The data was collected from nursing, support staff (security, pharmacy, front office, housekeeping and dietetics/food and beverages staff) and doctors with equal number of male and female participants. A moderated regression analysis was used to explore the relationship. Results indicate that emotional intelligence has a facilitative role in the relationship between occupational stress and burnout.