Citizenship Behaviors Directed towards Individuals and the Organization: a Study among Bank Clerical Employees

Helping behaviors at the workplace go a long way in contributing towards a healthy work-environment and organizational functioning. The present study aimed at investigating whether employees display interpersonal helping/citizenship behaviors directed towards individuals (OCBI) and organizational helping/citizenship behaviors directed towards the organization (OCBO) equally well. The sample comprised of 325 clerical employees from nationalized and co-operative banks. Results showed a significant difference between OCBI and OCBO, with employees reporting that they indulge in OCBO more often than OCBI. The possible explanation and implications of the study are discussed.