Open Access
Subscription Access
Open Access
Subscription Access
Information Technology Services Issues and Challenges with A Case Study in Small Medium Enterprises
Subscribe/Renew Journal
Information Technology is one among the high priority resource in the current competitive business scenario. Digital Infrastructure consists of Hardware, Software, Network, Protocols, Policies and Practices that together organize and deliver the increasing power to business and society. The Information Technology services such as Messaging services, Web services, Email services, Data services, Log Monitoring services and others are important for any business. The malfunction or failure of any IT resources during critical situations is not accepted by the stake holders of any business. The Service Level Agreement provides the relationship between the IT service provider and the business customers; it is an evidence of written document which properly addresses the issues. The issues and challenges of Information Technology infrastructure management in Small and Medium Business Enterprises are discussed in this paper.
Keywords
Digital Infrastructure, Issues and Challenges of IT in SME, Open Source Infrastructure.
Subscription
Login to verify subscription
User
Font Size
Information
- Subhash Bhatnagar, “Getting Value from IT Investment: Experiences from Two organizations, IT in context:Studies from the perspective of developing countries”, Ashgate Publishing, England, pp 83-95, 2000
- Anandhi Bharadwaj, Omar A. EI Sawy, Paul A. Pavlou, N. Venkataraman, “Digital Business Strategy : Toward a next generation of insights”, MIS Quarterly Vol. 37, No. 2, pp 471-482, June 2013
- P. Mohanan, “Understanding Corporate use of the internet in India, Delivering Service Quality: Managerial Challenges for the 21st Century”, Macmillian India, 2000
- Ramesh M Goyal, Ankur Goyal, “Securing WiFi Network”, Center for Research and Prevention of Computer Crimes, Oct. 2008, ISBN 81-900385-6-7
- Bob Anderson, “Structuring Meaningful SLAs for IT support”, Computer Aid Inc, pp 35-37, CSI Communications, Dec.2008 Sheebha K, “A Journey through cryptography”, CSI Communications, Vol. 37, pp 37-38, May 2013
- P. Monica, “Open Source Technologies – A Boon for people in all fields”, CSI Communications, pp 7, Vol.No.37, Issue No. 11, Feb 2014.
- S.P. Mohan, “ICT News”, CSI Communications, pp 34, Vol.No.37, Issue No. 11, Feb 2014.
- Vishu Kankhere, “Information System – The new horizon for terrorism”, CSI Communi. pp 11-13.Feb. 2009.
- Jens Kr. Steen Jacobsen, Ana Maria Munar “Motivations for sharing tourism experiences through social media”, Tourism Management, Volume 43, August 2014.
- Ruth N. Bolton, A. Parasuraman et. al. “Understanding Generation Y and their use of social media: a review and research agenda”, Journal of Service Management, Vol. 24 No. 3, 2013, pp. 245-267.
- Beba Rakic, Mira Rakic, “ Integrated Marketing Communications Paradigm In Digital Environment : The Five Pillars Of Integration”, Scientific review paper, Vol. II, No I, (2014) 187-204.
- Chaang-Iuan Ho, Meng-Hui Lin, Hui-Mei Chen , ” Web users’ behavioural patterns of tourism information search: From online to offline”, Journal of Tourism Management 33 (2012) 1468-1482.
- Khaiser Nikam, A.C. Ganesh, et. al. “The changing face of India: knowledge management for digital preservation”, Library Review, Volume 53, Number 6 (2004) pp. 309-312.
- Loanna Bizirgianni, Panagiota Dionysopoulou,”The influence of tourist trends of Youth Tourism through Social Media (SM) & Information and Communication Technologies (ICTs)”, Procedia - Social and Behavioral Sciences 73 ( 2013 ) 652 – 660.
- Xiaoyue Han, Lianhua Tian, Minjoo Yoon, Minsoo Lee, “A Big Data Model supporting Information Recommendation in Social Networks “, Second International Conference on Cloud and Green Computing (2012) IEEE, DOI 10.1109/CGC.2012.125.
- Liran Einav, “The data revolution and economic analysis” Stanford University and NBER, Jonathan Levin, Stanford University and NBER 2014, National Bureau of Economic Research.
Abstract Views: 266
PDF Views: 1