Informatics Publishing Limited

Abstract

 This paper sought to investigate senior management support activities to G4S Kakamega Cluster logistics systems in delivering services to its customers. The project targeted 60 G4s staff involved directly in logistics work in Kakamega cluster. This research adopted a census approach. Data collection was done using, observation, questionnaires and analyzed by use of descriptive statistical measures. The study finding indicated 76% respondents affirmed that there is an increased involvement by leadership team in grassischolar_mains operations with a view of achieving excellence in logistical performance. Since firm’s competitiveness can be enhanced through sound planning and accurate visibility by relevant top management, senior team should take central role and be steadfast in measuring logistics related performance.

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