Factors that Facilitate Systematic Problems Solving Process in Small and Medium Enterprises

Background/Objectives: Generating innovative services are not just related to analyzing the customer and market needs, or applying the systematic innovation process, but it is also related to other key success factors that can lead to the success of innovation. This theoretical study focused on Small and Medium-sized Enterprises (SMEs) performance during implementing systematic innovation analysis method, such as TRIZ- theory of inventive problem solving, in solving service problems. Methods Analysis: This paper reviewed the results from previous studies and highlighted important factors in facilitating the systematic problems solving process, and integrating the Information and Communications Technology (ICT) solution with the ultimate process outcome. Findings: The results of this paper emphasized on the two aspects for promoting the process. First aspect refers to necessary factors such as innovation champion and/or innovation team, important customer needs, create value, and organizational alignment for providing successful innovative services. The second aspect refers to individual, environmental, organizational, and technological factors which influencing the ICT integration with the process outcomes. Improvements/Applications: Taking in considering external and internal factors that may affect using systematic innovation analysis assists SMEs to find platforms to develop and improve their work.