Quality Management based on Labor Efficiency Improvement

Background/Objectives: The objective of this study is to develop a conceptual model for improving the quality management system based on increasing the levels of the labor efficiency factors in companies. Methods: Methodological basis of the scientific investigation is represented by the expert evaluation method that implies determining the competences of the expert team and identifying the significance of the labor efficiency factors in the company. Based upon the dependency model, the model of the effects produced by the labor efficiency factors on the product quality in the company was developed. Findings: Based on the synergism coefficient, the key factor of the synergetic effect was found among the labor efficiency factors affecting the product quality improvement in the organization. The study establishes the key factors of labor efficiency that improve the quality of the products in the company: personal motives of the employees, material remuneration and working conditions. It has been mathematically justified that such factor as “ personal motives” is the factor of the synergetic effect produced by the labor efficiency on the product quality improvement in the organization. The priorities of the labor efficiency factors affecting the product quality improvement have been quantitatively determined. The complex conceptual model for improving the efficiency of the quality management system in the company has been developed taking into account the priorities of the labor efficiency factors and their synergetic effect. The action plan for ensuring the labor efficiency growth has been suggested based on the key labor efficiency factors that secure the product quality improvement. Applications/Improvements: The results of the investigation have been developed into the concept that enables their practical application in the organizations in any industry and at any stage of the production cycle.