Assessment of Psychological Problems Related to Stress among BPO Professional:An Empirical Study

Work stress is defined as the harmful physical and emotional responses that occur when job requirements do not match the worker's capabilities, resources, and needs (National Institute of Occupational Safety and Health 1999). Perception of stress depends upon individual's emotional and developmental cognitive process. If it is seen as challenges than it (perceived stress) gives positive outcome and if it is seen as threatening then it leads to negative behavioural outcomes i.e. depression, substance abuse, etc. Especially more attention given to the Business Process Outsourcing (BPO). In modern world, BPO task is increasing in Business based on their client. So employers in this organization are increased. In this situation employee must boost up their energy and role in this organization, and they confused to do in their role. It leads to stress, strain, and nervousness to the employee. This study identifies the level of stress and their psychological consequences present among BPO professionals. This study will be conducted in EXL Services (A BPO Service Sector), Noida, Uttar Pradesh, India. A total of 200 bpo professionals from EXL services will participate in this study. Data will be collected through a self-administered questionnaire. The questionnaire will be randomly distributed to the professionals during their work time. Obtained score will be statistically analyzed using SPSS version 20.0. Along with this study some useful stress reducing measures will be discussed.