Open Access
Subscription Access
Open Access
Subscription Access
Role of Perceived Trust and Ease of Use as Influencing Factors among Street Vendors' for Adoption of Mobile Wallets as Payment Tools
Subscribe/Renew Journal
The present research paper seeks to understand the importance of mobile wallets and the correlation between the variables, that is, perceived trust and their usage in the sample of the present study. Rigorous literature of review finds a gap in this area of research and especially after the pandemic, the use of mobile wallets have become a crucial part of the urban as well as rural economy. The hypothesis is that the perceived usefulness of mobile wallets has a beneficial impact on street vendors vis a vis the perceived risk of using mobile wallets which may have a negative impact on street vendors. Findings support previous research by demonstrating a positive relationship between customers' intentions and the dependent variables (Ease of Use, Risk, Trust, & Experience). Street vending is an essential part of the urban economy, providing critical goods and services to both the middle class and the urban poor. Future research and implications are also highlighted in the paper.
Keywords
Mobile Wallets, Perceived Trust, Street Vendors, Ease of Use, E-commerce
Subscription
Login to verify subscription
User
Font Size
Information
- Chawla, D., & Joshi, H., (2019). Consumer attitude and intention to adopt mobile wallet in India: An empirical study. International Journal of Bank Marketing, 37(7), 02652323.
- Chawla, D., & Joshi, H. (2020). The moderating role of gender and age in the adoption of mobile wallet. Foresight, 22(4), 1463-6689. Https://doi.org/10.1108/FS-11-20190094
- Chawla, D., & Joshi, H. (2020). Role of mediator in examining the influence of antecedents of mobile wallet adoption on attitude and intention. Global Business Review, 0972-1509
- Gupta, S., & Tahilyani, R. (2013). Eko: Mobile banking and payments in India. Harvard Business School Case ,513-053, (Revised January 2015).
- Kumar, A., Adlakaha, A., & Mukherjee, K. (2018). The effect of perceived security and grievance redressal on continuance intention to use M-wallets in a developing country. International Journal of Bank Marketing, 36(7), 0265-2323.
- Madan, K., & Yadav, R. (2016). Behavioral intention to adopt mobile wallet: A developing country perspective. Journal of Indian Business Research, 8(3), 17554195.
- Sarmah, R., Dhiman, N., & Kanojia, H. (2021). Understanding intentions and actual use of mobile wallets by millennials: An extended TAM model perspective. Journal of Indian Business Research, 13(3), 1755-4195.
- Shaw, B., & Kesharwani, A., (2019). Moderating effect of smartphone addiction on mobile wallet payment adoption. Journal of Internet Commerce, 18(3), 1533-2861.
- Singh, N., Sinha, N., & LiƩbana-Cabanillas, F. J. (2019). Determining factors in the adoption and recommendation of mobile wallet services in India: Analysis of the effect of innovativeness, stress to use and social influence. International Journal of Information Management, 50, 0268- 4012.
- Singh, N., & Sinha, N. (2019). How perceived trust mediates merchant's intention to use a mobile wallet technology. Journal of Retailing and Consumer Services, 52, 0969-6989.
- Singh, N., Srivastava, S., & Sinha, N. (2017). Consumer preference and satisfaction of M-wallets: A study on North Indian consumers. International Journal of Bank Marketing, 35(6), 0265-2323.
- Sleiman, K. A. A., Juanli, L., Lei, H., Liu, R., Ouyang, Y., & Rong, W. (2021, October). User trust levels and adoption of mobile payment systems in China: An empirical analysis. SAGE Open, 11(4), 215824402110565. https://doi.org/10.1177/21582440211056599.
Abstract Views: 263
PDF Views: 0