Competency-based Training as a Program for Human Resource Development: A Case Study at Nalendra Hotel, Bandung

This is a research about the implementation of a competency-based training as a human resources development program. It aims to establish the procedures for the implementation of competency-based training which consist of three steps, planning, implementation, and evaluation, in Nalendra Hotel Bandung. The supporting theories used in this research are: the theories of human resources development proposed by Soekidjo Notoatmodjo (1992), the theories of training proposed by Robert L. Craig (1989) and Nedler (1984), and the theories of competency and competency-based training by Kevin Lohan (1995) and William E. Blank (1982). The methodology used in this research is qualitative approach using the case study method. The data was obtained from observation, interview, and documentation of the study. The subjects of this research consist of instructors, training participants and the organizers of the training program. There were three steps used when conducting this research: pre-field activities, field activities and intensive analysis. The research results can be concluded as follows: The procedures for the implementation of employees' training program in Nalendra Hotel Bandung with a competency based-approach as an attempt to develop human resources are: a) Planning: being the study of identification process towards the training need, training curriculum design, recruitment process of training participants, selection of learning and funding sources, elaboration of training materials, procurement of learning facilities, selection of training method and the techniques, and arrangement of evaluation tools; b) Implementation: this is the condition of the learning atmosphere and pre-test, delivery of learning materials, application of learning materials and the techniques, practice; and c) Evaluation: The pre-test, process test and post-test, so that this competency-based training program can run effectively and efficiently when those three components are done carefully, considering the principles of competency-based training. In relation to what the researcher found, there are some recommendations that can be considered: a) To optimize research results, Nalendra Hotel should show appreciation directly to the employees who have passed and awarded a certificate for their competent mastery so that it can improve their motivation to follow other training programs seriously, b) It is necessary to conduct an in-depth study to know the effectiveness and usefulness of this kind of training for a company, considering that this competency-based training program was conducted for the first time, and c) Organizers should be able to develop and increase the cooperation among training participants, instructors, and all parties related to the training program, because the success of this training program is not the responsibility of only one aspect, but it requires good co-operation from all the parties.