Journal of Entrepreneurship & Management

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Workplace Stress, Well-Being, and Quality of Work Life:A Study on BPO Employees


Affiliations
1 Vision Institute, Delhi, India
2 Delhi University, Delhi, India
     

   Subscribe/Renew Journal


In the global scenario, the Business Process Outsourcing (BPO) sector is one of the fast growing sectors after the liberalisation, privatisation, and globalisation, to increase job opportunities day by day. The present study examines the relationship between the workplace stress, well-being, and quality of life. It also aims to investigate the differences between day and night shift workers, males and females, and married and unmarried employees working in BPO sector with respect to experienced workplace stress, well-being and quality of life. In the present study, 120 employees were selected from the different business process companies. The analysis revealed that organisational role stress is significantly correlated with sociability. And, quality of work life was significantly correlated with well-being. However, the difference in gender was found on organisational role stress and some of its dimensions, as well as on quality of work life. Succinctly, married and unmarried employees differed on dimensions of well-being. As far as, shift timings are concerned, day shift employees were found to differ significantly from night shift employees on organisational role stress and its few dimensions, as well as on quality of work life. From the findings of the study, it has been understood that the gender differences, marital status difference, and difference in shift timings have made an impact on the variables such as workplace stress, quality of work life, and wellbeing of BPO employees.

Keywords

Business Process Outsourcing, Workplace Stress, Well-Being, Quality of Life, Employees.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Aziz, M. (2013). Factors causing stress: A study of Indian call centres. Academic Journal of Interdisciplinary Studies, 2(8), 1-6. Retrieved from http://www.mcser.org/journal/index.php/ajis/article/viewFile/729/760

  • Banu, P., & Gomathi, V. (2014). Physical illness faced by women employees working in BPO industry. Indian Journal of Applied Research, 4(4), 1-3. Retrieved from http://www.worldwidejournals. com/indian-journal-of-applied-research-(IJAR)/file. php?val=April_2014_1396588497_cafe4_203.pdf

  • Burra, H. M., & Chirayath, S. (2013). BPO employees: The relationship between quality of work life and their demographic characteristics. Zenith International Journal of Business Economics & Management Research, 3(7).

  • Friedman, P. H. (1994). The Friedman Well-being Scale. Mind Garden Inc.

  • Jain, A. K., Giga, S. I., & Cooper, C. L. (2013). Perceived organizational support as a moderator of the relationship between stress and organizational citizenship behaviors. International Journal of Organizational Analysis, 21(3), 313-334.

  • Karl Albrecht International. (n.d.). Employee Quality of Work Life Survey.

  • Kearney, T. A. (2009). Retrieved from https:// www. a tke a rney. com/document s /10192/ fda82529-b60a-4fae-8d9222cfd69b95b3

  • Kumar, N., & Joseph, J. K. (2005). Export of software and business process outsourcing from developing countries: Lessons from the Indian experience. AsiaPacific Trade and Investment Review, 1(1). Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download ?doi=10.1.1.123.7179&rep=rep1&type=pdf

  • Latha, G., & Panchanatham, N. (2010). Call center employees: Is work life stressing a challenge?Sabaramuwa University Journal, 9, 1-9.

  • Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal and coping. New York, Springer.

  • Malhotra, S., & Chadha, O. (2012). Stress in the context of Job Satisfaction: An Empirical Study of BPO Sector. IJRIM, 2(1), 1-15. Retrieved from https://www.scribd.com/document/199242699/ Stress-in-Context-of-Job-Satisfaction

  • Pareek, U. (1983). Role stress scale: ORS scales booklet, answer sheet, and manual. Ahmadabad: Naveen Publications.

  • Shilpa, R., Ali, A. A., Sathyanaryana, N., & Rani, R. (2013). A study on impact of work life stress on job with special reference to BPO employees in Bangalore. Asia Pacific Journal of Research, 3, 1-15.Retrieved from http://apjor.com/files/1383064892.pdf

  • Srimathi, N. L., & Kumar, K. (2010). Psychological wellbeing of employed women across different organizations. Journal of the Indian Academy of Applied Psychology, 36(1), 89-95. Retrieved from http:// medind.nic.in/jak/t10/i1/jakt10i1p89.pdf

  • Tamizharasi, K., & Rani, U. (2014). Work Stress and Job Performance Evaluation og BPO Employees. International Journal of Advanced Research in Computer and Communication Engineering, 3(1), 1-8

  • World Bank Report. (2004). Retrieved from http://siteresources.worldbank.org/DEC/Resources/abstracts_current_studies_2004.pdf


Abstract Views: 566

PDF Views: 1




  • Workplace Stress, Well-Being, and Quality of Work Life:A Study on BPO Employees

Abstract Views: 566  |  PDF Views: 1

Authors

Prateek Kumar
Vision Institute, Delhi, India
Vibhuti Gupta
Delhi University, Delhi, India

Abstract


In the global scenario, the Business Process Outsourcing (BPO) sector is one of the fast growing sectors after the liberalisation, privatisation, and globalisation, to increase job opportunities day by day. The present study examines the relationship between the workplace stress, well-being, and quality of life. It also aims to investigate the differences between day and night shift workers, males and females, and married and unmarried employees working in BPO sector with respect to experienced workplace stress, well-being and quality of life. In the present study, 120 employees were selected from the different business process companies. The analysis revealed that organisational role stress is significantly correlated with sociability. And, quality of work life was significantly correlated with well-being. However, the difference in gender was found on organisational role stress and some of its dimensions, as well as on quality of work life. Succinctly, married and unmarried employees differed on dimensions of well-being. As far as, shift timings are concerned, day shift employees were found to differ significantly from night shift employees on organisational role stress and its few dimensions, as well as on quality of work life. From the findings of the study, it has been understood that the gender differences, marital status difference, and difference in shift timings have made an impact on the variables such as workplace stress, quality of work life, and wellbeing of BPO employees.

Keywords


Business Process Outsourcing, Workplace Stress, Well-Being, Quality of Life, Employees.

References