Journal of Management Research

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Influence of Locus of Control, Job Characteristics, Superior-Subordinate Relationship on Psychological Empowerment


Affiliations
1 Narsee Monjee Institute of Management & Higher Studies Mumbai 400056, India
2 National Institute of Industrial Engineering Mumbai 400087, India
     

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The growing competition and ever increasing customer expectations today are driving the hospitality industry to embark on employee empowerment practices. Available literature on empowerment indicates that the success of empowerment depends on various factors related to the employee, the job, and the organization. This paper presents the results of a study undertaken to see the influence of variables such as internal locus of control, job characteristics, and superiorsubordinate relationship on the psychological empowerment of employees in the hospitality sector. The sample consisted of 319 frontline employees of five-star hotels located in the city of Mumbai. Results based on correlation and multiple linear regression analysis show all the three variables to positively influence the psychological empowerment of the frontline employees. Implications of these findings are discussed in the paper.

Keywords

Psychological Empowerment, Intrinsic Task Motivation, Locus of Control, Job Characteristics and Superiorsubordinate Relationship
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  • Influence of Locus of Control, Job Characteristics, Superior-Subordinate Relationship on Psychological Empowerment

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Authors

Sumi S. Jha
Narsee Monjee Institute of Management & Higher Studies Mumbai 400056, India
Shreekumar K. Nair
National Institute of Industrial Engineering Mumbai 400087, India

Abstract


The growing competition and ever increasing customer expectations today are driving the hospitality industry to embark on employee empowerment practices. Available literature on empowerment indicates that the success of empowerment depends on various factors related to the employee, the job, and the organization. This paper presents the results of a study undertaken to see the influence of variables such as internal locus of control, job characteristics, and superiorsubordinate relationship on the psychological empowerment of employees in the hospitality sector. The sample consisted of 319 frontline employees of five-star hotels located in the city of Mumbai. Results based on correlation and multiple linear regression analysis show all the three variables to positively influence the psychological empowerment of the frontline employees. Implications of these findings are discussed in the paper.

Keywords


Psychological Empowerment, Intrinsic Task Motivation, Locus of Control, Job Characteristics and Superiorsubordinate Relationship

References