![Open Access](https://i-scholar.in/lib/pkp/templates/images/icons/fulltextgreen.png)
![Restricted Access](https://i-scholar.in/lib/pkp/templates/images/icons/fulltextred.png)
![Open Access](https://i-scholar.in/lib/pkp/templates/images/icons/fulltextgreen.png)
![Open Access](https://i-scholar.in/lib/pkp/templates/images/icons/fulltext_open_medium.gif)
![Restricted Access](https://i-scholar.in/lib/pkp/templates/images/icons/fulltextred.png)
![Restricted Access](https://i-scholar.in/lib/pkp/templates/images/icons/fulltext_restricted_medium.gif)
Service Orientation and Persistence at Work
Subscribe/Renew Journal
Service orientation as a helpful, thoughtful, considerate, cooperative, and kindhearted disposition is an attitude needed in all kinds of jobs that involve direct dealing with people. It is more important in service organizations. This study is of employees representing variety of jobs in a large corporate hospital. Results reveal that employees differ significantly in their service orientation according to their designation and there is a strong positive and significant relationship between service orientation and persistence in their current job. Implications are drawn and discussed from the study for human resource selection and training in hospital organisations.
Keywords
Service Orientation
User
Information
- Albrecht, K. and R. Zemke, Service America: Doing Business in the New Economy, Warner Books, New York, 1985.
- Berlin, et al, Focused Quality: Managing for Results, John Wiley & Sons, New York, 1995.
- Bernardin, J. and D. Brown, Personality Assessment in Organizations, Praeger, New York, 1985.
- Bludorn, C. A., “A Verified Model of Turnover from Organizations,” Human Relations, 35, 2 (1982), pp. 135-153.
- Elizer, D., “Facets of Work Values: A Structural Analysis of Work Outcomes,” Journal of Applied Psychology, 69, 3 (1983), pp. 379-89.
- Golman, D., “What’s your Emotional IQ?,” Readers Digest, February 1996, pp. 33-37.
- Hogan, R., “A socioanalytic theory of personality” in M.Page (Ed.), Nebraska Symposium on Motivation. Lincoln Nebraska: University of Nebraska Press, 1983.
- Hogan, J., R. Hagan and M. C. Busch, “How to Measure Service Orientation,” Journal of Applied Psychology, 69, 1 (1983), pp. 167-173.
- Kanter, R., “Managing the Human Side of Change,” Management Review, April 1985, pp. 52-56.
- Putti, J. M., “Work Values and Organizational Commitment: A study in Asian Context,” Human Relations, 42, 3 (1989), pp. 275-288.
- Meir, I. E. and A. Barak, “Pervasiveness of the relationship between Intrinsic and Extrinsic Needs and Persistence at Work,” Personnel Psychology, 36, 2 (1974), pp. 24-26.
- O’Reilly and Jennifer, “Organizational Commitment and Positive Affect: The Effects of Compliance, Identification and Internalization as Prosocial Behaviour,” Journal of Applied Psychology, 71, 3 (1986), pp. 492-499.
- Pennings, I. M., “Work Values Systems of White Collar Workers,” Administrative Science Quarterly, 15 (1970), pp. 397-405.
- Porter, et al, “Organizational Commitment and Managerial Turnover: A Longitudinal Study,” Organizational Behaviour and Human Performance, 15 (1974), pp. 87-98.
![](https://i-scholar.in/public/site/images/abstractview.png)
Abstract Views: 352
![](https://i-scholar.in/public/site/images/pdfview.png)
PDF Views: 1