Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Impact of Creativity on Role Stress Ors, Job Satisfaction and Organisational Commitment


Affiliations
1 School of Humanities, Social Sciences & Management, IIT Bhubaneswar, Bhubaneswar., India
     

   Subscribe/Renew Journal


This empirical study aims to investigate the mediating effect of creativity on the relationship between role stressors (role conflict and role ambiguity) and work related outcomes (job satisfaction and organisational commitment). Using a questionnaire, information was collected from 103 employees working in various public sectors and private sectors. The findings of the study suggest that creativity mediates the effects of role stressors on job satisfaction and organisational commitment and there is also significant relationship between role stressors and job satisfaction and organisational commitment.

Keywords

Role Conflict, Role Ambiguity, Role Stress And Creativity
Subscription Login to verify subscription
User
Notifications
Font Size

  • Amabile, T. M. (1988). A Model of Creativity and Innovation in Organisation. In B. M. Staw and L.L. Cumming (Eds.), (pp. 123-126). CT: JAI Press. Res. Org. Behav.
  • Babakus, E., Cravens, D. W., Johnston, M. & Moncrief, W. C. (1996). Examining the Role of Organisational Variables in the Salespersons Job Satisfaction Model. J. Pers Sell Sales Manage., 16(3), pp. 33-46.
  • Babakus, E., Cravens, D. W., Johnston, M. & Moncrief, W. C. (1992). The Roles of Emotional Exhaustion in Sales Force Attitude and Behaviour Relationships. Jr. Acad Mark Sci., 27(1), pp. 58-70.
  • Betancourt, R. & Gautschi, D. (2001). Product Innovation in Services: A Framework for Analysis. In Michael R.Baye & Jon Nelson (Eds.) Advertising and Differentiated Products. Netherlands: Jai.
  • Boles, J. S. & Babin, B. J. (1996). On the Front Lines: Stress, Conflict and Consumer Service Provider. Jr. Bus. Res., 37, pp. 41-50.
  • Brown, S. P. & Peterson, R. A. (1993). Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Casual Effects. Jr. Mark Res., 15, pp. 438-48.
  • Burnside, R. M. (1990). Improving Corporate Climates for Creativity. In M. A. West and J. L. Farr (Eds.), Innovation and Creativity at Work: Psychological and Organisational Strategies (pp. 265-284). Chichester, UK: Wiley.
  • Cekmecelioglu, H. G. & Gunsel, A. (2011). Promoting Creativity among Employees of Mature Industries: The Effects of Autonomy and Role Stress on Creative Behaviours and Job Performance. Procedia Social and Behaviour Sciences, 24, pp. 889-895.
  • Chang, E. & Hancock, K. (2003). Role Stress and Role Ambiguity in New Nursing Graduates in Australia. Nurs. Health Sci., 5(2), pp. 155-163.
  • Chen, Y. M., Chen, S. H., Tsai, C. Y. & Lo, L.Y. (2007). Role Stress and Job Satisfaction for Nurse Specialists. J. Advanced Nurs., 59(5), pp. 497-509.
  • Cuhadar, M. T. (2008). The Sectoral Analyse of Role Conflict and Role Ambiguity with Job Satisfaction and Organisational Commitment: A Study in the East Mediterranean Region. Journal of Global Strategic Management, 04.
  • Drach, Z. A., Somech, A., Granot, M. & Spitzer, A. (2004). Can We Win Them All? The Benefits and Costs of Structured Compared with Flexible Innovation-Implementation Approaches. Journal of Organisational Behaviour, 25, pp. 217-234.
  • Farr, J. L. & Ford, C. M. (1990). Individual Innovation. In Innovation and Creativity at Work. In West M.A. and Farr J.L. (Eds.), Innovation and Creativity Work, (pp. 63-80). New York: Wiley.
  • Fisher, C. D. & Gitelson, R. (1983). A Meta-Analysis of the Correlates of Role Conflict and Ambiguity. J. Appl. Psychol., 68, pp. 320-333.
  • Grant, K., Cravens, D. W., Low, G. S. & Moncrief, W. C. (2001). The Role of Satisfaction with Territory Design on the Motivation, Attitudes and Work Outcomes of Sales People. Jr. Acad Mark Sci., 29(2), pp. 165-78.
  • Harries, E. G., Artis, A. B., Walters, J. H. & Licata, J. W. (2006). Role Stressors, Service Workers Job Resourcefulness and Job Outcomes: An Empirical Analysis. Journal of Business Research, 59, pp. 407-415.
  • Ho, W. H., Chang, C. S., Shih, Y. L. & Liang, R. D. (2009). Effects of Job Rotation and Role Stress among Nurses on Job Satisfaction and Organisational Commitment. BMC Health Serv. Res., 9, 8.
  • Im, S. & Workman, J. (2004). Market Orientation, Creativity and New Product Performance in High-Technology Firms, Journal of Marketing, 68, pp. 114-132.
  • Isen, A. M. & Baron, R. A. (1991). Positive Affect as a Factor in Organisational Behaviour. Res. Organ. Behav., 13, pp. 1-53.
  • Isen, A. M., Daubman, K. A. & Nowicki, G. P. (1987). Positive Affect Facilitates Creative Problem- Solving. Jr.Pers. Soc. Psychol., 52, pp. 1122-1131.
  • Jackson, S. E. & Schuler, R. S. (1985). A Meta-Analysis and Conceptual Critique of Research on Role Ambiguity and Role Conflict in Work Settings. Org Behav Human Decis. Process, 36, pp. 16-78.
  • Karadal, H., Ay, U. & Cuhadar, M. T. (2008). The Effect of Role Conflict and Role Ambiguity on Job Satisfaction and Organisational Commitment: A Study in the Public and Private Sectors.
  • Kim, B. P., Murrmann, S. K. & Lee, G. (2009). Moderating Effects of Gender and Organisational Level between Role Stress and Job Satisfaction among Hotel Employees. International Journal of Hospitality Management, 28, pp. 612-619.
  • Lankau, M., Carlson, D. S. & Nielson, T. R. (2006). The Mediating Influence of Role Stressors in the Relationship between Mentoring and Job Attitudes. Journal of Vocational Behaviour, 68, pp. 308-322.
  • Locke, E. A. (1976). The Nature and Causes of Job Satisfaction. In M. D. Dunnette (Ed.). Handbook of Industrial and Organisational Psychology. Chicago: Rand McNally.
  • Lumpkin, G. T. & Dess, G. G. (2001). Linking Two Dimensions of Entrepreneurial Orientation to Firm Performance: The Moderating Role of Environment and Industry Life Cycle. Journal of Business Venturing, September, 16(5), pp. 429-451.
  • Mumford, M. D. (2000). Managing Creative People: Strategies and Tactics for Innovation. Hum. Resour. Manage., Rev, 10 3), pp. 313-351.
  • Nerkar, A. A., McGrath, R. G. & Macmillan, I. C.(1996). Three Facets of Satisfaction and Their Influence on the Performance of Innovation Team. Jr. Bus. Venturing, 11, pp. 167-188.
  • Oishi, S., Diener, E., Lucas, R. & Eunkook, S. (1999). Cross Cultural Variations in Predictors of Life Satisfaction: Perspectives from Needs and Values. Pers. Soc. Psychol. Bull., 25, pp. 980-990.
  • Osman, M. K., Yavas, U., Babakus, E. & Avci, T. (2006). Does Gender Moderate the Effect of Role Stress in Frontline Service Jobs? Journal of Business Research, 59, pp. 1087-1093.
  • Redfern, S., Hannan, S. & Norman, I. (2002). Work Satisfaction, Stress, and Quality of Care and Morale of Older People in a Nursing Home. Health and Social Care in the Community, 10(6), pp. 512-517.
  • Rizzo, J. R., House, R. J. & Lirtzman, S. I. (1970). Role Conflict and Ambiguity in Complex Organisations. Admin. Sci. Quart., 15, pp. 150-163.
  • Robbins, S. P. & Judge, T. (2007). Organisational Behaviour. Prentice Hall.
  • Shalley, C. E. (1995). Effects of Coactions, Expected Evaluation, and Goal Setting on Creativity and
  • Productivity. Jr. Appl. Psycho., 76, pp. 179-185.
  • Shalley, C. E. (2004). What Leaders Need to Know: A Review of Social and Contextual Factors that can Foster or Hinder Creativity. The Leadership Quarterly, 15(1), pp. 33-53.
  • Shalley, C. E., Gilson, L. L. & Blum, T. C. (2000). Matching Creativity Requirement and Work Environment: Effect on Satisfaction and Intention to Leave. Acad. Manage. Jr., 43, pp. 215-223.
  • Staw, B. M., Sutton, R. I. & Pelled, L. H. (1994). Employee Positive Emotion and Favourable Outcomes at the Work Place. Organ. Sci., 5, pp. 51-71.
  • Tagger, S. (2000). Individual Creativity and Group Ability to utilize Individual Creative Resources: A Multilevel Model. Acad. Manage. Jr., 45, pp. 315-330.
  • Tang, Y. T. & Chang, C. H. (2010). Impact of Role Ambiguity and Role Conflict on Employee Creativity. African Journal of Business Management, 4(6), pp. 869-881.
  • Valentine, S., Goldkin, L., Fleischman, G. M. & Kidwell, R. Corporate Ethical Values, Group Creativity, Job Satisfaction and Turnover Intention: The Impact of Work Context on Work Response. Journal of Business Ethics, 98, pp. 353-372.
  • Van, S. M., Brief, A. P. & Schuler, R. S. (1981). Role Conflict and Ambiguity: Integration of the Literature and Directions for Future Research. Hum. Relation, 34, pp. 43-71.
  • Weatherly, K. A. & Tansik, D. A. (1993). Tactics used by Customer-Contact Workers: Effects of Role Stress, Boundary Spanning and Control. Int. Jr. Serv. Ind. Manag., 4(3), pp. 483-99.
  • Weiss, D. J., Dawis, R. V., England, G. W. & Lofquist, L. H. (1967). Manual for the Minnesota Satisfaction Questionnaire. Minneapolis: University of Minnesota, Work Adjustment Project, Industrial Relation Centre.
  • Wu, L. & Norman, I. J. (2006). An Investigation of Job Satisfaction, Organisational Commitment and Role Conflict and Ambiguity in a Sample of Chinese Undergraduate Nursing Students. Nurs. Educ. Today, 26, pp. 304-314.
  • Zhou, J. & George, J. M. (2001). When Job Satisfaction Leads to Creativity: Encouraging the Expression of Voice. The Academy of Management Journal, 44(4), pp. 682-696.

Abstract Views: 338

PDF Views: 0




  • Impact of Creativity on Role Stress Ors, Job Satisfaction and Organisational Commitment

Abstract Views: 338  |  PDF Views: 0

Authors

Rojalin Mishra
School of Humanities, Social Sciences & Management, IIT Bhubaneswar, Bhubaneswar., India
Asmita Shukla
School of Humanities, Social Sciences & Management, IIT Bhubaneswar, Bhubaneswar., India

Abstract


This empirical study aims to investigate the mediating effect of creativity on the relationship between role stressors (role conflict and role ambiguity) and work related outcomes (job satisfaction and organisational commitment). Using a questionnaire, information was collected from 103 employees working in various public sectors and private sectors. The findings of the study suggest that creativity mediates the effects of role stressors on job satisfaction and organisational commitment and there is also significant relationship between role stressors and job satisfaction and organisational commitment.

Keywords


Role Conflict, Role Ambiguity, Role Stress And Creativity

References