We Want M-RF (Multi-Rater Feedback)

The case looks at how the organisational best practice (360 degree feedback) is not a magic solution; how it does not fit in an organisation which does not have its culture; and how application of such a practise can lead to a difficult process which may not be fruitful for people who get it. The case also gives an insight about processes which need to be taken care for implementing such practises. The case talks about the best practice and the problems one can have with its implementation. Multiple rural organisations are being lured in to implementing ERP systems, HRM systems which are infeasible. Many of the rural organisations, like husk power systems and other SMEs, are using consultants and ad-hoc human resource management for their companies. The consulting firms give out the same old solutions; the best practice is one of them. The case clearly indicates that how an organisation's fascination with best practice can lead to unrealistic expectations which even experts won't be able to take up.