Service Supplier Selection using Analytic Hierarchy Process

This paper argues the use of Analytic Hierarchy Process in service supplier selection process. The literature has evidence of important criteria for supply supplier selection process. However, there is a dearth of studies on service supplier selection process. To address this gap, this paper firstly systematically reviews the existing procurement literature; secondly, it argues for the use of alternative methods research to address questions related to ranking of selection criteria; and thirdly, it proposes and illustrates the use of Analytic Hierarchy Process to analyse the identified criteria. The paper concludes with limitations and further research directions.