Factors Analysis of ISCM Benchmarking using DEMATEL Technique

The present competitive scenario requires high degree of sophistication in the benchmarking practice that helps to improve the performance of internal supply chain management (ISCM) of any organization. Thus, it is necessary to analyze effectively the factors of ISCM benchmarking. The present study deals with the identification of factors of ISCM using literature survey. The influence between the identified factors was evaluated through brainstorming as well as decision making trial and evaluation laboratory [DEMATEL] technique. The internal assessment of factors is decided on the basis of 5 point rating scale, where 0 point indicates less influence of factor, while 5 point indicates high influence of factor. The main goal of this research work is to perform factor’s analysis and finally classify them into cause and effects groups using DEMATEL technique. This research work might be fruitful for researchers as well as managers to identify those factors which are responsible for cause and effect of problem in any type of business.