Journal of Supply Chain Management Systems

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Performance Evaluation Under Business Process Integration:A Critical Review


Affiliations
1 Birla Institute of Technology-Mesra, Ranchi, Jharkhand, India
     

   Subscribe/Renew Journal


Managing supply chain in 21st century is rapidly evolving with continuous flow of innovative ideas supported by technology driven solutions. Focused on globalization, business firms, now-a-days, are at par with all business functions that integrate strategic sourcing, operations and distribution to clients at large leading to customer satisfaction. Nevertheless, today’s business firms are facing a competitive and complex market environment than even before. Success in business is no longer a matter of analyzing performance of only one specific firm, but that of a chain of firms involved in delivering and supplying; individual firm rather acting as a single entity in the chain of supply. In this study, an attempt has been made to critically review the issues relating to performance evaluation of firms functioning under information communication platform. The extensive literature review is primarily aimed at understanding the complexity and intricacy in evaluating the supply chain performance on an ERP integrated platform. Industry specific case studies, if supplanted with the key findings from literatures, can really make the difference to figure out the underlying factors in synergizing the business process integration to improve supply chain performance, ultimately contributing to firm performance.

Keywords

Business Processes, Enterprise Resource Planning, Supply Chain, Firm Performance, Integration.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Adaileh, M. J., & Abu-alganam, K. M. (2010). The role of ERP in supply chain integration. IJCSNS International Journal of Computer Science and Network Security, 10(5), 274–279.

  • Akkermans, H. A., Bogerd, P., Yücesan, E., & Van Wassenhove, L. N. (2003). The impact of ERP on supply chain management: Exploratory findings from a European Delphi study. European Journal of Operational Research, 146(2), 284–301.

  • Anand, A., Wamba, S. F., & Gnanzou, D. (2013). A literature review on business process management, business process reengineering, and business process innovation In J. Barjis, A. Gupta, & A. Meshkat (Eds.), Enterprise and Organizational Modeling and Simulation. EOMAS 2013. Lecture Notes in Business Information Processing (Vol. 153), Berlin, Heidelberg: Springer.

  • Antunes, P., Simões, D., Carriço, L., & Pino, J. A. (2013). An end-user approach to business process modeling. Journal Network and Computer Applications, 36(6), 1466–1479.

  • Baç, U., & Erkan, T. E. (2011). A model to evaluate supply chain performance and Flexibility. African Journal of Business Management, 5(11), 4263–4271.

  • Beamon, B. M. (1996). Performance measures in supply chain management. Proceedings of the 1996 Conference on Agile and Intelligent Manufacturing Systems. Rensselaer Polytechnic Institute, Troy, New York, NY, 2–3 October 1996.

  • Beamon, B. M. (1999). Measuring supply chain performance. International Journal of Operations & Production Management, 19(3–4), 275–292.

  • Berry, D., Towill, D. R., & Wadsley, N. (1994). Supply chain management in the electronics products industry. International Journal of Physical Distribution & Logistics Management, 24(10), 20–32.

  • Bhagwat, R., & Sharma, M. K. (2007). Performance measurement of supply chain management: A balanced scorecard approach. Computers & Industrial Engineering, 53(1), 43–62.

  • Bititci, U., Carrie, A., & Turner, T. (1998). Diagnosing the integrity of your performance measurement system. Control, 9–13.

  • Boudreau, M.-C., & Robey, D. (1999). Organizational transition to enterprise resource planning systems: Theoretical choices for process research, in Proc. 20th Int. Conf. Information Systems, Charlotte, NC, December 13–15, 1999, pp. 291–299.

  • Buckhout, S., Frey, E., & Nemec, J. Jr. (1999). Making ERP succeed: Turning fear into promise. IEEE Engineering Management Review, 116–123.

  • Buxbaum, P. A. (1995). The horizontal company. Transportation and Distribution, 36, 82.

  • Cadden, T., Marshall, D., & Cao, G. (2013). Opposites attract: Organisational culture and supply chain performance. Supply Chain Management, 18(1), 86–103.

  • Cao, M., & Zhang, Q. (2011). Supply chain collaboration: Impact on collaborative advantage and firm performance. Journal of Operations Management, 29(1–2), 163–180.

  • Chan, F. T. S., & Qi, H. J. (2003). An innovative performance measurement method for supply chain management. Supply Chain Management: An International Journal, 8(3), 209–223.

  • Chen, I. J., & Paulraj, A. (2004). Towards a theory of supply chain management: The constructs and measurements. Journal of Operations Management, 22(2), 119–150.

  • Chen, M. C., Yang, T., & Li, H. C. (2007). Evaluating the supply chain performance of IT-based inter-enterprise collaboration. Information and Management, 44, 524–534.

  • Christopher, M. (1998). Logistics & supply chain management: Strategies for reducing costs and improving services. International Journal of Logistics Research and Applications, 2(1), 103–104.

  • Christopher, M. (1994). in Irwin, R D. (Ed.), Logistics and supply chain management. Financial Times, New York, NY.

  • Coombs, R., & Hull, R. (1996). The wider research context of business process analysis. Working Paper, Manchester School of Management, Centre for Research on Organisations, Management and Technical Change, Manchester.

  • Cooper, M. C., Lambert, D. M., & Pagh, J. D. (1998). What should be the transportation provider’s role in supply chain management. Proceedings of the 8th World Conference on Transport Research, 12th-17th July 1998, Antwerpen, Belgium.

  • Cooper, M., Ellram, L. M., Gardner, J. T., & Hanks, A. M. (1997). Meshing multiple alliances. Journal of Business Logistics, 18(1), 67–89.

  • Cousins, P. D., Lamming, R. C., Lawson, B., & Squire, B. (2008). Strategic supply management: Principles, theories and practice. London: Pearson Education.

  • Davenport, T., & Short, J. (1990). The new industrial engineering: Information technology and business process redesign. Sloan Management Review, 31(4), 11–27.

  • Davis, T. (1993). Effective supply chain management. Sloan Management Review, Summer, 35–46.

  • Ellram, L. M., & Cooper, M. C. (1990). Supply chain management, partnerships, and the shipper-third-party relationship. The International Journal of Logistics Management, 1(2), 1–10.

  • Epstein, M. J., & Westbrook, R. A. (2001). Linking actions to profits in strategic decision making. MIT Sloan Management Review, 42(Spring), 39–49.

  • Fabbe-Costes, N., & Jahre, M. (2007). Supply chain integration improves performance: The emperor’s new suit? International Journal of Physical Distribution and Logistics Management, 37(10), 835–855.

  • Farley, G. A. (1997). Discovering supply chain management: A roundtable discussion. APICS The Performance Advantage, 7(1), 38–39.

  • Fawcett, S. E., Osterhaus, P., Magnan, G. M., Brau, J. C., & McCarter, M. W. (2008). Information sharing and supply chain performance: The role of connectivity and willingness, Supply Chain Management: An International Journal, 12, 358–368.

  • Fitzgerald, L., Johnston, R., Brignall, S., Silvestro, R., & Voss, C. (1991). Performance measurement in service business. London: CIMA.

  • Flynn, B. B., Huo, B., & Zhao, X. (2010). The impact of supply chain integration on performance: A contingency and configuration approach. Journal of Operations Management, 28(1), 58–71.

  • Froehlich, G., Hoover, H. J., Liew, W., & Sorenson, P. G. (1999). Application framework issues when evolving business applications for electronic commerce. Information Systems Journal, 24(6), 457–473.

  • Ganeshan, R., Boone, T., & Stenger, A. J. (2001). The impact of inventory and flow planning parameters on supply chain performance: An exploratory study. International Journal of Production Economics, 71, 111–118.

  • Gopal, P. R. C., & Thakkar, J. (2012). A review on supply chain performance measures and metrics: 2000–2011. International Journal of Productivity and Performance Management, 61(5), 518–547.

  • Green, K. W., Jr., Whitten, D., & Inman, R. A. (2012). Aligning marketing strategies throughout the supply chain to enhance performance. Industrial Marketing Management, 41(6), 1008–1018.

  • Grover, V., Jeung, S., Kettinger, W. J., & Teng, J. (1995). The implementation of business process reengineering. Journal of Management Information Systems, 12(1), 109–145.

  • Gryna, F. M. (2001). Quality planning and analysis: From product development through use (International 4th ed.). New York, NY: McGraw-Hill.

  • Gunasekaran, A., Patel, C., & Tirtiroglu, E. (2001).

  • Performance measures and metrics in a supply chain environment. International Journal of Operations & Production Management, 21(1/2), 71–87.

  • Gunasekaran, A., Williams, H. J., & McGaughey, R. E. (2005). Performance measurement and costing system in new enterprise. Technovation, 25(5), 523–533.

  • Hammer, M. (1996). Beyond reengineering: How the process centered organization is changing our lives. New York, NY: Harper Business.

  • Hammer, M. (1999). How process enterprises really work. Harvard Business Review, 77(6), 108–118.

  • Hammer, M. (2001). The Agenda. New York, NY: Business Books.

  • Hammer, M., & Champy, J. (1993). Reengineering the corporation: A manifesto for business revolution (1st ed.). New York, NY: Harper Business.

  • Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., & Schlesinger, L. A. (1994). Putting the service-profit chain to work. Harvard Business Review, 164–174.

  • Hoek, van R. I. (1998). Measuring the unmeasurable – Measuring and improving performance in the supply chain. Supply Chain Management, 3(4), 187–192.

  • Huang, Z., & Palvia, P. (2001). ERP implementation issues in advanced and developing countries. Business Process Management Journal, 7(3), 276–284.

  • Huq, Z., & Martin, T. N. (2006). The recovery of BPR implementation through an ERP approach: A hospital case study. Business Process Management Journal, 12(5), 576–587.

  • Ince, H., Imamoglu, S. Z., Keskin, H., Akgun, A., & Efe, M. N. (2013). The impact of ERP system and supply chain management practices on firm performance. Case of Turkies Companies. Procedia-Social and Behaviour Science, 99, 1124–1133.

  • Jain, V., Wadhwa, S., & Deshmukh, S. G. (2009). Select supplier-related issues in modelling a dynamic supply chain: potential, challenges and direction for future research Journal. International Journal of Production Research, 47(11).

  • Jammernegg, W., & Reiner, G. (2007). Performance improvement of supply chain processes by coordinated inventory and capacity management. International Journal of Production Economics, 108, 183–190.

  • Johnson, J. B., & Randolph, S. (1995). Brief: Making alliances work-using a computer-based management system to integrate the supply chain, JPT. Journal of Petroleum Technology, 47(6), 512–513.

  • Kanji, G. K. (1998). Measurement of business excellence. Total Quality Management, 9, 633–643.

  • Kaplan, R. S., & Norton, D. P. (1992, January–February). The balanced scorecard measures that drive performance. Harvard Business Review, 70, 71–79.

  • Kathawala, Y. K., & Abdou, K. (2003). Supply chain evaluation in the service industry: A framework development compared to manufacturing. Managerial Auditing Journal, 18(2), 140–149.

  • Kauffman, R. G. (2002). Supply management: What’s in a name? Or, do we know who we are? Journal of Supply Chain Management, 38(4), 46–52.

  • Kræmmergaard, P., & Møller, C. (2000). A research framework for studying the implementation of enterprise resource-planning systems. In L. Svenson, U. Snis, C. Sørensen, H. Fägerlind, T. Lindroth, M. Magnusson, & C. Őstlund (Eds.), Proceedings of the 23rd Information Systems Research Seminar in Scandinavia: “Doing IT together”. Lingatan, 12–15 August.

  • Lambert, D. M., Cooper, M. C., & Pagh, J. D. (1998). Supply chain management: Implementation issues and research opportunities. The International Journal of Logistics Management, 9(2), 1–19.

  • Lambert, D. M., & Cooper, M. C. (2000). Issues in supply chain management. Industrial Marketing Management, 29(1), 65–83.

  • Lambert, D. M., Knemeyer, A. M., & Gardener, J. T. (2004). Supply chain partnerships: Model validation and implementation. Journal of Business Logistics, 25(2), 21–42.

  • Lambert, D. M., Stock, J. R., & Ellram, L. M. (1998). Fundamentals of logistics management. Homewood, IL and New York, NY: Irwin, McGraw-Hill.

  • Laughlin, S. (1999). An ERP game plan. Journal of Business Strategy, 32–37.

  • Lee, H. L., & Billington, C. (1992, Spring). Managing supply chain inventory: Pitfalls and opportunities, Sloan Management Review, pp. 65–73.

  • Li, S., Ragu-Nathan, B., Ragu-Nathan, T. S., & Subba Rao, S. (2006). The impact of supply chain management practices on competitive advantage and organizational performance. Omega, 34(2), 107–124.

  • Lockamy, A., & McCormack, K. (2004). Linking the SCOR planning practices to supply chain performance. International Journal of Operations and Production Management, 24(11/12), 1192–1218.

  • Lusch, R. F., Vargo, S. L., & Tanniru, M. (2010). Service, value networks and learning. Journal of the Academy of Marketing Science, 38(1), 19–31.

  • Lyons, A., Coleman, J., Kehoe, D., & Coronado, A. (2004). Performance observation and analysis of an information re-engineered supply chain: A case study of an automotive firm. Industrial Management & Data Systems, 104(8), 658–666.

  • Mashari, M. A., Mudimigh, A. A., & Zairi, M. (2003). Enterprise resource planning: Taxonomy of critical factors. European Journal of Operational Research, 146, 352–364.

  • Melenovsky, M. J., Sinur, J., Hill, J. B., & McCoy, D. W. (2005). Business process management: Preparing for the process-managed organization. Retrieved from http://www.gartner.com/ 2006-07-06

  • Mentzer, J. T., DeWitt, W., Keebler, J. S., Min, S., Nix, N. W., Smith, C. D., & Zacharia, Z. G. (2001). Defining supply chain management. Journal of Business Logistics, 22(2), 1–25.

  • Miers, D. (2006). BPM – Too Much BP but not Enough of the M BPM Focus. Lighthouse Point, FL, p. 6.

  • Møller, C., Maack, C. J., & Tan, R. D. (2007). What is business process management: A two stage literature review of an emerging field. Research and Practical Issues of Enterprise Information Systems II, 19–31.

  • Morgan, C. (2004). Structure, speed and salience: Performance measurement in the supply chain, Business Process Management Journal, 10(5), 522–536.

  • Mzoughi, N., Bahri, N., & Ghachem, M. S. (2008). Impact of supply chain management and ERP on organizational performance and competitive advantage: Case of Tunisian companies. Journal of Global Information Technology Management, 11(3), 24–46.

  • Nah, F. F., Lau, J. L., & Kuang, J. (2001). Critical factors for successful implementation of enterprise systems. Business Process Management Journal, 7(3), 285–296.

  • Neely, A. D., Adams, C., & Kennerley, M. (2002). The performance prism, the scorecard for measuring and managing business success. London: FT Prentice-Hall.

  • Nicoll, A. D. (1994). Integrating logistics strategies. Annual International Conference Proceedings, American Production and Inventory Control Society, pp. 590–594.

  • Novack, R. A., Langley, C. J., Jr., & Rinehart, L. M. (1995). Creating logistics value. Oak Brook, IL: Council of Logistics Management.

  • Nyaga, G. N., Whipple, J. M., & Lynch, D. F. (2010). Examining supply chain relationships: do buyer and supplier perspectives on collaborative relationships differ? Journal Operations Management, 28(2), 101–114.

  • Ohdar, R., & Ray, P. K. (2004). Performance measurement and evaluation of suppliers in supply chain: An evolutionary fuzzy-based approach. Journal of Manufacturing Technology Management, 15(8), 723–734.

  • Otto, A., & Kotzab, H. (2003). Does supply chain management really pay – Six perspectives to measure the performance of managing a supply chain. European Journal of Operational Research, 144(2), 306–320.

  • Panayides, P. M., & Lun, Y. H. V. (2009). The impact of trust on innovativeness and supply chain performance. International Journal of Production Economics, 122(1), 35–46.

  • Pantazi, M.-A. A., & Georgopoulos, N. B. (2006). Investigating the impact of business-process-competent information systems (ISs) on business performance. Managing Service Quality, 16(4), 421–434.

  • Papakiriakopoulos, D., & Pramatari, K. (2010). Collaborative performance measurement in supply chain. Industrial Management & Data Systems, 110(9), 1297–1318.

  • Parr, A. N., & Shanks, G. (2000). A taxonomy of ERP implementation approaches. In Proceedings of the 33d Hawaii International Conference on System Sciences, 11.

  • Paulraj, A., Chen, I. J., & Flynn, J. (2006). Levels of strategic purchasing: impact on supply integration and performance. Journal of Purchasing & Supply Management, 12(3), 107122.

  • Porter, M. E. (1985). Competitive advantage. New York, NY: Free Press.

  • Pradabwong, J., Braziotis, C., Pawar, K. S., & Tannock, J. (2015). Business process management and supply chain collaboration: A critical comparison. Logistics Research, 8(1), 6.

  • Pritchard, J.-P., & Armistead. (1999). Business process management-lessons from European business. Business Process Management Journal, 5(1), 10–32.

  • Qrunfleh, S., & Tarafdar, M. (2013). Lean and agile supply chain strategies and supply chain responsiveness: The role of strategic supplier partnership and postponement.

  • Supply Chain Management: An International Journal, 18(6), 571–582.

  • Ratnatunga, J., Gray, N., & Balachandran, K. R. (2004). CEVITA: The valuation and reporting of strategic capabilities. Management Accounting Research, 15(1),77–105.

  • Ryu, I., So, S., & Koo, C. (2009). The role of partnership in supply chain performance, Industrial Management & Data Systems, 109(4), 496–514.

  • Samadi, E., & Kassou, I. (2016). The relationship between IT and supply chain performance: A systematic review and future research. American Journal of Industrial and Business Management, 480–495.

  • Schurter, T. (2007). Let’s talk about BPM – what it really means. Retrieved from http://www. bpmg.orglZpost] 759.php

  • Shaw, S., Grant, D. B., & Mangan, J. (2010). Developing environmental supply chain performance measures. Benchmarking: An International Journal, 17(3), 320–339.

  • Shepherd, C., & Gunter, H. (2006). Measuring supply chain performance: Current research and future directions. International Journal of Productivity and Performance Management, 55(3/4), 242–258.

  • Shukla, R. K., Garg, D., & Agarwal, A. (2011). Understanding of supply chain: A literature review. International Journal of Engineering Science and Technology, 3(3), 2059–2072.

  • Simatupang, T. M., & Sridharan, R. (2008). Design for supply chain collaboration. Business Process Management Journal, 14(3), 401–418.

  • Simchi-Levi, D., Kaminsky, P., & Simchi-Levi, E. (2000). Designing and managing the supply chain: Concepts, strategies, and case studies. Boston, MA: McGraw-Hill.

  • Sinur, J., Odell, J., & Finger, P. (2013). Business process management the next wave: Harnessing complexity with intelligent agents. Meghan-Kiffer Press.

  • Skinner, B. F. (1950). Are theories of learning really necessary? Psychology Review, 57(4), 193–216.

  • Srinivasan, M., Mukharjee, D., & Gaur, A. (2011). Buyer-supplier partnership quality and supply chain performance: Moderating role of risks, and environmental uncertainty. European Management Journal, 29(4), 260–271.

  • Stevens, G. C. (1989). Integrating the supply chain. International Journal of Physical Distribution and Materials Management, 19(8), 3–8.

  • Tayler, J. C. (1998). Participative design: Linking BPR and SAP with an STS approach. Journal of Organizational Change, 11(3), 233–245.

  • Thonemann, U. W., & Bradley, J. R. (2002). The effect of product variety on supply-chain performance. European Journal of Operational Research, 143(3), 548–569.

  • Tyndall, G. R., Gopal, C., Partsch, W., & Kamauff, J. (1998). Supercharging supply. New York, NY: Chains, John Wiley & Sons, Inc.

  • van Hoek, R. I., Harrison, A., & Christopher, M. (2001). Measuring agile capabilities in the supply chain. International Journal of Operations and Production Management, 21(1/2), 126–147.

  • Venkatraman, N., & Ramanujam, V. (1986). Measurement of business performance in strategy research: A comparison of approaches. Academy of Management Review, 11, 801–814.

  • Walton, M. (1986). The deming management method. New York, NY: Perigee Books.

  • Weske, M., van der Aalst, W., & Verbeek, H. (2004). Advances in business process management. Data & Knowledge Engineering, 50(1).

  • Whitten, G. D., Green, K. W., & Zelbst, P. J. (2012). Triple-A supply chain performance. International Journal of Operations and Production Management, 32(1), 28–48.

  • Wong, W., & Wong, K. (2007). Supply chain performance measurement system using deamodeling. Industrial Management & Data Systems, 107(3).

  • Ye, F., & Wang, Z. (2013). Effects of information technology alignment and information sharing on supply chain operational performance. Computers & Industrial Engineering, 65(3), 370–377.


Abstract Views: 307

PDF Views: 0




  • Performance Evaluation Under Business Process Integration:A Critical Review

Abstract Views: 307  |  PDF Views: 0

Authors

Santosh Kumar Pattanayak
Birla Institute of Technology-Mesra, Ranchi, Jharkhand, India
Supriyo Roy
Birla Institute of Technology-Mesra, Ranchi, Jharkhand, India

Abstract


Managing supply chain in 21st century is rapidly evolving with continuous flow of innovative ideas supported by technology driven solutions. Focused on globalization, business firms, now-a-days, are at par with all business functions that integrate strategic sourcing, operations and distribution to clients at large leading to customer satisfaction. Nevertheless, today’s business firms are facing a competitive and complex market environment than even before. Success in business is no longer a matter of analyzing performance of only one specific firm, but that of a chain of firms involved in delivering and supplying; individual firm rather acting as a single entity in the chain of supply. In this study, an attempt has been made to critically review the issues relating to performance evaluation of firms functioning under information communication platform. The extensive literature review is primarily aimed at understanding the complexity and intricacy in evaluating the supply chain performance on an ERP integrated platform. Industry specific case studies, if supplanted with the key findings from literatures, can really make the difference to figure out the underlying factors in synergizing the business process integration to improve supply chain performance, ultimately contributing to firm performance.

Keywords


Business Processes, Enterprise Resource Planning, Supply Chain, Firm Performance, Integration.

References