Journal of Supply Chain Management Systems

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Impact of Supply Chain Management Practices on Performance of Companies


Affiliations
1 D. Y. Patil University, School of Management, Mumbai, Maharashtra, India
     

   Subscribe/Renew Journal


This research paper studies the effect of supply chain management (SCM) practices on the performance of companies in terms of supply chain efficiency and supply chain effectiveness. To achieve this, the study also encompasses companies that have drastically improved their internal operations, and now they find it necessary to consider relations with external customers and suppliers in the supply chain to gain further improvements in their operations. Data for this research were collected from 75 respondents of manufacturing companies. The results indicate that three variables of supply chain practices, viz. management practices (MP), customer relationship management and logistics process, are significantly and positively related to output performance. SCM is an application of systems and provides a basis for understanding processes that cut across a company’s internal departments and processes that extend outside the company as well. In this study, out of these three supply chain practices, logistics process is significantly superior as compared to MPs and customer relationship management in bringing about performance improvement. Further, the study also indicates that there is a significant difference in the impact of the three supply chain practices according to the nature of the product and size of the company.

Keywords

Supply Chain Process, Supply Chain Management, Management Practices, Customer Relationship Management, Logistics Process, Output Performance.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Abdulkader, M., Bhatt, S. K., & El-Mekkawy, T. (2015). Reverse supply chain: Literature review and models. Journal of Supply Chain Management Systems, 4(1&2), 82-87.

  • Bullington, K. E., & Bullington, S. F. (2005). Stronger supply chain relationships: Learning from research on strong families. Supply Chain Management: An International Journal, 10(3), 192-197.

  • Chalotra, V. (2018). Ranking of risk-mitigation strategies of inventory apprehended in cement industry to foster panache supply chain. Journal of Supply Chain Management System, 7(2), 37-44.

  • Cook, L. S., Heiser, D. R., & Sengupta, K. (2011). The moderating effect of supply chain role on the relationship between supply chain practices and performance: An empirical analysis. International Journal of Physical Distribution & Logistics Management, 41(2), 104-134.

  • Council of Logistics Management. (2000). What it’s all about. Oak Brook: CLM.

  • Croom, S., Romano, P., & Giannakis, M. Supply chain management: An analytical framework for critical literature review. European Journal of Purchasing and Supply Management, 6(1), 67-83.

  • Daghfous, A., & Barkhi, R. (2009). The strategic management of information technology in UAE hotels: An exploratory study of TQM, SCM, and CRM implementations. Technovation, 29, 588-595.

  • de Búrca, S., Fynes, B., & Marshall, D. (2005). Strategic technology adoption: Extending ERP across the supply chain. Journal of Enterprise Information Management, 18(4), 427-440.

  • Feldmann, M., & Müller, S. (2003). An incentive scheme for true information providing in supply chains. OMEGA, 31(2), 63-73.

  • Kumar, M., Raman, J., & Priya. (2015). A supply chain collaboration model for product development with R&D Subsidies. Journal of Supply Chain Management Systems, 4(1&2), 16-42.

  • Mehta, S. (2016). Socially responsible supply chain management: An essence of value creation. Journal of Supply Chain Management System, 5(3), 28-34.

  • Van Hoek, R. I. (1998). Measuring the unmeasurablemeasuring and improving performance in the supply chain. Supply Chain Management, 3(4), 187-192.


Abstract Views: 287

PDF Views: 0




  • Impact of Supply Chain Management Practices on Performance of Companies

Abstract Views: 287  |  PDF Views: 0

Authors

Vishwanath Krishna Shetty
D. Y. Patil University, School of Management, Mumbai, Maharashtra, India

Abstract


This research paper studies the effect of supply chain management (SCM) practices on the performance of companies in terms of supply chain efficiency and supply chain effectiveness. To achieve this, the study also encompasses companies that have drastically improved their internal operations, and now they find it necessary to consider relations with external customers and suppliers in the supply chain to gain further improvements in their operations. Data for this research were collected from 75 respondents of manufacturing companies. The results indicate that three variables of supply chain practices, viz. management practices (MP), customer relationship management and logistics process, are significantly and positively related to output performance. SCM is an application of systems and provides a basis for understanding processes that cut across a company’s internal departments and processes that extend outside the company as well. In this study, out of these three supply chain practices, logistics process is significantly superior as compared to MPs and customer relationship management in bringing about performance improvement. Further, the study also indicates that there is a significant difference in the impact of the three supply chain practices according to the nature of the product and size of the company.

Keywords


Supply Chain Process, Supply Chain Management, Management Practices, Customer Relationship Management, Logistics Process, Output Performance.

References