A Study on the Employee Relation Management in Service Sector Confined to Surat City

Employee relations refer to the relationship between the employer and the employee in regard to conditions of employment that leads to organizational success. An employee relation is concerned with the contractual and the practical relationship between employer and employees of the organisation. Keeping healthy employee relations helps in resolving employee work related issues. Employee relationship management means to maintain healthy and friendly relationship between the employer and the employee by using strategies like systematic flow of communication, trust, conflict management, involvement in making decision and growth opportunities. This study focuses on practices of the employee relationship management in the service sector and to find out the how many employees are aware about this concept and whether they are satisfied with it or not.