Differences of Emotional Intelligence, Self-Effectiveness and Job Stress Levels by ambulance worker Personal Characteristics

Background/Objectives: As the field activity of the fire fighter is increased increasing the exposure to the traumatic event, the development of effective program to reduce the job stress is needed.

Methods/Statistical Analysis: The present study investigated levels of emotional intelligence, self-efficacy, and job stress by personal characteristics, working environment of ambulance workers, and grasped their correlations. A survey of ambulance workers in service at fire stations in the northern Gyeonggi province was conducted from Feb. 22 to Mar. 31, 2019 and 160 questionnaires were analyzed. Collected data were subjected to frequency analysis, t-test, and ANOVA using SPSS software 12.0 program.

Findings: Emotional intelligence showed a score of 63 out of 80 points. Emotional intelligence of females was higher than that of males. That of workers not younger than 35 years was higher than that of workers younger than 30 years. That of fire engineers or fire lieutenants was shown to be higher than that of firefighters. Job stress of females was higher than that of males. That of EMT level 2 qualification holders or workers who took the training course was shown to be higher than that of EMT level 1 qualification holders. That when less than three workers were mobilized was shown to be higher than that when three workers and more were mobilized. Self-efficacy showed a positive correlation with emotional intelligence but a negative correlation with job stress. Emotional intelligence showed a negative correlation with job stress. The higher the emotional intelligence, the higher the self-efficacy. The higher the emotional intelligence and self-efficacy, the lower the job stress.

Improvements/Applications: To reduce the job stress, the health should be improved and the field response capability should be enhanced by establishing the strategy to enhance the emotional intelligence.