National Journal of System and Information Technology

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Study and Comparison of Mobile Banking Applications-Towards the Trust Perspective


Affiliations
1 Department of Computer Science Engineering, IFET College of Engineering, India
2 Department of Computer Science Engineering, Kongu Engineering College, India
     

   Subscribe/Renew Journal


Banking sector is one of the most primitive and powerful financial service providers to common man. It has extended its services through various channels to reach its customers and to thereby enhance customer satisfaction. From banks to the upcoming satellite banking, banking channels has witnessed a massive growth. Among the various channels, mobile banking has gained wider popularity with the growing number of smart phone users. Various public sector and private sector banks have launched their mobile applications to improve their customer. This paper presents a study of the various services offered by mobile banking applications and presents a comparison of the applications of various public and private sector banks. Based on the study, this paper aims to determine the level of trust that can be achieved based on the various parameters that are considered for study. It also reveals the space for various banks to improvise their services and also highlights the need for provisioning various other services that can be incorporated to mobile banking applications.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Laukkanen, T. and Lauronen, J. (2005). Consumer value creation in mobile banking services. International Journal of Mobile Communications, 3(4), p.325.

  • Luo, X., Li, H., Zhang, J. and Shim, J. (2010). Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services. Decision Support Systems, 49(2), pp.222-234.

  • Hoffman, K.(2001) "Banking on wireless." Internet world 7.4,pp.57-59.

  • Lee, H., Harindranath, G., Oh, S. and Kim, D. (2015). Provision of mobile banking services from an actor-network perspective: Implications for convergence and standardization. Technological Forecasting and Social Change, 90, pp.551-561.

  • Puschel, J., Afonso Mazzon, J. and Mauro C. Hernandez, J. (2010). Mobile banking: proposition of an integrated adoption intention framework. International Journal of Bank Marketing, 28(5), pp.389-409.

  • Al-Jabri, I. and Sohail, M. (2017). Mobile Banking Adoption: Application of Diffusion of Innovation Theory.

  • Mallat, Niina, Matti Rossi, and Virpi Kristiina Tuunainen(2004).Mobile banking services. Communications of the ACM 47.5pp.42-46.


Abstract Views: 268

PDF Views: 6




  • Study and Comparison of Mobile Banking Applications-Towards the Trust Perspective

Abstract Views: 268  |  PDF Views: 6

Authors

B. Akoramurthy
Department of Computer Science Engineering, IFET College of Engineering, India
J. Arthi
Department of Computer Science Engineering, Kongu Engineering College, India

Abstract


Banking sector is one of the most primitive and powerful financial service providers to common man. It has extended its services through various channels to reach its customers and to thereby enhance customer satisfaction. From banks to the upcoming satellite banking, banking channels has witnessed a massive growth. Among the various channels, mobile banking has gained wider popularity with the growing number of smart phone users. Various public sector and private sector banks have launched their mobile applications to improve their customer. This paper presents a study of the various services offered by mobile banking applications and presents a comparison of the applications of various public and private sector banks. Based on the study, this paper aims to determine the level of trust that can be achieved based on the various parameters that are considered for study. It also reveals the space for various banks to improvise their services and also highlights the need for provisioning various other services that can be incorporated to mobile banking applications.

References