Operator Training at ABC Confectioneries India Pvt. Ltd. (ABCI): A Case Study

The following case study presents the training initiatives being undertaken at ABC Confectioneries India Pvt. Ltd. (ABCI). The project is to develop an operator training manual for the operators working on the production line at the Chennai plant. The Chennai plant was chosen because most of the production capacity expansion for ABCI was going to happen there. The idea was that when a new operator joins, he would be given the manual. He then under the supervision of a trainer, mostly a senior operator or a supervisor, would use the manual to start working at a workstation. Much improved than the current unstructured training, this new training method is expected to reduce the time a new worker takes to start working on his own, increase operational efficiency and safety by reducing errors committed due to lack of operational knowledge.