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Drivers of Quality Management in Selected Pharmaceutical Companies in Tamil Nadu : A Chi-Square Approach to Validation


Affiliations
1 Professor - Marketing, Great Lakes Institute of Management NPL, Devi Building, 111, L.B. Road, Thiruvanmiyur, Chennai-600 041, India
2 Dean, Institute for Financial Management and Research, 24, Kothari Road, Nungambakkam, Chennai-600 034, India
     

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A quality management system is a system used to manage and evolve a globally competitive business, irrespective of the size of the business. A quality system is critical in the pharmaceutical industry since the products directly impinge on the well-being of the consumer. In this backdrop, the present study has examined the factors influencing the quality system management in selected pharmaceutical firms in Tamil Nadu, and also examines the relationship between selected factors and the level of the quality management system. Primary data collected in this study was analyzed using chi-square test that represents a useful method of comparing experimentally obtained data with those expected theoretically. The study concluded that of the ten variables tested, five variables namely, capital investment, percentage investment on quality control, percentage operating expenditure on quality control/assurance, ISO certification, and vendor evaluation influenced the level of the quality system in case of small firms producing pharmaceutical products, and in the case of medium and large firms, only three variables namely, percentage operating expenditure on quality control/assurance, personnel cost, and vendor evaluation influenced the level of the quality system in the study area. Percentage operating expenditure on quality control/assurance and vendor evaluation impacted and influenced the level of the quality system, irrespective of the size of the firm, that is, small, medium, or large firms in the study area.

Keywords

Product Quality, Quality Management, Pharmaceutical, Chi-Square

C2, C16, C120, M110

Paper Submission Date : December 1, 2013 ; Paper sent back for Revision : December 27, 2013 ; Paper Acceptance Date : January 4, 2014.

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  • Drivers of Quality Management in Selected Pharmaceutical Companies in Tamil Nadu : A Chi-Square Approach to Validation

Abstract Views: 238  |  PDF Views: 0

Authors

T. N. Swaminathan
Professor - Marketing, Great Lakes Institute of Management NPL, Devi Building, 111, L.B. Road, Thiruvanmiyur, Chennai-600 041, India
G. Balsubramanian
Dean, Institute for Financial Management and Research, 24, Kothari Road, Nungambakkam, Chennai-600 034, India

Abstract


A quality management system is a system used to manage and evolve a globally competitive business, irrespective of the size of the business. A quality system is critical in the pharmaceutical industry since the products directly impinge on the well-being of the consumer. In this backdrop, the present study has examined the factors influencing the quality system management in selected pharmaceutical firms in Tamil Nadu, and also examines the relationship between selected factors and the level of the quality management system. Primary data collected in this study was analyzed using chi-square test that represents a useful method of comparing experimentally obtained data with those expected theoretically. The study concluded that of the ten variables tested, five variables namely, capital investment, percentage investment on quality control, percentage operating expenditure on quality control/assurance, ISO certification, and vendor evaluation influenced the level of the quality system in case of small firms producing pharmaceutical products, and in the case of medium and large firms, only three variables namely, percentage operating expenditure on quality control/assurance, personnel cost, and vendor evaluation influenced the level of the quality system in the study area. Percentage operating expenditure on quality control/assurance and vendor evaluation impacted and influenced the level of the quality system, irrespective of the size of the firm, that is, small, medium, or large firms in the study area.

Keywords


Product Quality, Quality Management, Pharmaceutical, Chi-Square

C2, C16, C120, M110

Paper Submission Date : December 1, 2013 ; Paper sent back for Revision : December 27, 2013 ; Paper Acceptance Date : January 4, 2014.




DOI: https://doi.org/10.17010/pijom%2F2014%2Fv7i2%2F59255