Prabandhan: Indian Journal of Management

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Student to Faculty Incivility : Experience of Faculty in Higher Education Institutions and its Consequences


Affiliations
1 Assistant Professor and Head of Department, The ICFAI University, Baddi, Dist. Solan - 174 103, Himachal Pradesh, India
2 Assistant Professor, The ICFAI University, Baddi, Dist. Solan - 174 103, Himachal Pradesh, India
     

   Subscribe/Renew Journal


Uncivil behavior of students has a significant impact on the faculty members. Information regarding students’ incivility and its implications on faculty in private higher education institutions of India is insufficient. Therefore, the present study examined the relationship between uncivil behaviours of students and work engagement of faculty participants. The study also explored the relationship between work engagement and turnover intentions and work engagement and career commitment of faculty staff. One hundred and twenty faculty members were approached, of which 102 agreed to participate in the study. A total of 75 respondents completed the questionnaire for a response rate of 73%. Of the total participants, 74% were female (n = 56) and 26% were male (n = 19). Participants ranged in age from 22–48 years of age (mean = 36, standard deviation = 7.71). Forty eight percent of the respondents were from humanities and social sciences, 22% from engineering, 12% from law, and rest 18% from others. The data collected were analyzed with the help of SPSS 21 using descriptive and inferential statistics. The study found that uncivil behavior of students, both within and outside the classroom boundaries, had a significant impact on the dimensions of work engagement, that is, vigor, dedication, and absorption and on the overall work engagement of faculty members. Furthermore, a significant relationship was observed between work engagement and turnover intentions and career commitment.

Keywords

Student Incivility, Uncivil Behavior, Faculty Work Engagement, Turnover Intentions, Career Commitment.

JEL Classification Codes : I230, J240, M140.

Paper Submission Date: September 19, 2019; Paper Sent Back for Revision: April 27, 2020; Paper Acceptance Date: May 10, 2020

User
Subscription Login to verify subscription
Notifications
Font Size

  • Ahmad, S. (2020). Digital initiatives for access and quality in higher education : An overview. Prabandhan : Indian Journal of Management, 13(1), 9-18. https://dx.doi.org/10.17010/pijom/2020/v13i1/149944

  • Barnes, D. C., & Collier, J. E. (2013). Investigating work engagement in the service environment. Journal of Services Marketing, 27(6), 485-499.

  • Bibi, Z., Karim, J., & Din, S. (2013). Workplace incivility and counterproductive work behaviour : Moderating role of emotional intelligence. Pakistan Journal of Psychological Research, 28(2), 317-334.

  • Bjorklund, W. L., & Rehling, D. L. (2011). Incivility beyond the classrooms. InSight : A Journal of Scholarly Teaching, 6, 28-36.

  • Blau, G. (1989). Testing the generalizability of a career commitment measure and its impact on employee turnover. Journal of Vocational Behavior, 35(1), 88-103. https://dx.doi.org/10.1016/0001-8791 (89)90050-X

  • Bothma, F. C., & Roodt, G. (2012). Work-based identity and work engagement as potential antecedents of task performance and turnover intention: Unravelling a complex relationship. SA Journal of Industrial Psychology, 38(1), 27-44. Retrieved from https://sajip.co.za/index.php/sajip/article/view/893

  • Clark, C., & Springer, P. (2007a). Thoughts on incivility: Student and faculty perceptions of uncivil behavior in nursing education. Nursing Education Perspectives, 28(2), 93-97.

  • Clark, C., & Springer, P. (2007b). Incivility in nursing education: A descriptive study of definitions and prevalence. Journal of Nursing Education, 46(1), 7-14.

  • Colarelli, S.M., & Bishop, R.C. (1990). Career commitment : Functions, correlates, and management. Group and Organization Studies, 15 (2), 158-176.

  • Connelly, R. J. (2009). Introducing a culture of civility in first year college classes. The Journal of General Education, 58(1), 47-64.

  • Cortina, L. M., Kabat-Farr, D., Leskinen, E. A., Huerta, M., & Magley, V. J. (2013). Selective incivility as modern discrimination in organizations: Evidence and impact. Journal of Management, 39 (6), 1579-1605.

  • Ferguson, M. (2012). You cannot leave it at the office : Spillover and crossover of coworker incivility. Journal of Organizational Behavior, 33(4), 571-588.

  • Ghosh, R., Jacobs, J. L., & Reio Jr., T. G. (2011). The toxic continuum from incivility to violence : What can HRD do ? Advances in Developing Human Resources, 13(1), 3-9.

  • Hoigaard, R., Giske, R., & Sundsli, K. (2011). Newly qualified teachers’ work engagement and teacher efficacy influences on job satisfaction, burnout, and the intention to quit. European Journal of Teacher Education, 35(3), 347-357.

  • Hosseinpour-Dalenjan, L., Atashzadeh - Shoorideh, F., Hosseini, M., & Mohtashami, J. (2017). The correlation between nurses’ work engagement and workplace incivility. Iran Red Crescent Medical Journal, 19(4), e45413. Retrieved from http://ircmj.com/articles/13215.html

  • Incivility. (n.d.). Merriam - Webster Online. Retrieved May 5, 2020, from http://www.merriamwebster.com/dictionary/incivility

  • Kurup, A. J., Pandey, S., & Charfare, M. (2020). Mediating effects of factors influencing career satisfaction of women academicians in higher education. Prabandhan : Indian Journal of Management, 13(4), 7–24. https://dx.doi.org/10.17010/pijom/2020/v13i4/151823

  • Laschinger, H. K., Leiter, M., Day, A., & Gilin, D. (2009). Workplace empowerment, incivility and burnout : Impact on staff nurse recruitment and retention outcomes. Journal of Nursing Management, 17(3), 302-311.

  • Lee, J., & Jensen, J. M. (2014). The effects of active constructive and passive constructive leadership on workplace incivility and the mediating role of fairness perceptions. Group & Organization Management, 39(4), 416-443.

  • Lee, Y., & Eissenstat, S. J. (2018). An application of work engagement in the job demands-resources model to career development : Assessing gender differences. Human Resource Development Quarterly, 29(2), 143-161.

  • Liu, W., Chi, S. C., Friedman, R., & Tsai, M. - H. (2009). Explaining incivility in the workplace : The effects of personality and culture. Negotiation and Conflict Management Research, 2(2), 164-184.

  • Mobley, W. H., Horner, S. O., & Hollingsworth, A. T. (1978). An evaluation of the precursors of hospital employee turnover. Journal of Applied Psychology, 63(4), 408-414.

  • Morrissette, P. J. (2001). Reducing incivility in the university/college classroom. International Electronic Journal for Leadership in Learning, 5, 1-12.

  • Mowday, R. T., Koberg, C. S., & McArthur, A. W. (1984). The psychology of the withdrawal process: A cross validation test of Mobley's intermediate linkages model of turnover in the two samples. The Academy of Management Journal, 27(1), 79-94.

  • Nayar, A. (2018). AISHE report 2017-18 confirms the rapid privatisation of higher education since 2013 - 14. News Click. Retrieved from https://www.newsclick.in/aishe-report-2017-18-confirms-rapid-privatisationhighereducation-2013-14

  • Nordstrom, C. R., Bartels, L. K., & Bucy, J. (2009). Predicting and curbing classroom incivility in higher education. College Student Journal, 43(1), 74-85.

  • Peters, A. B. (2013). Faculty to faculty incivility: Experiences of novice nursing faculty in academia. Journal of Professional Nursing, 30(3), 213-227. https://dx.doi.org/10.1016/j.profnurs.2013.09.007

  • Porath, C.L., & Pearson, C.M. (2010). The cost of bad behavior. Organizational Dynamics, 39(1), 64-71. https://psycnet.apa.org/doi/10.1016/j.orgdyn.2009.10.006

  • Rahim, A., & Cosby, D. M. (2016). A model of workplace incivility, job burnout, turnover intentions, and job performance. Journal of Management Development, 35(10), 1255-1265.

  • Rai, A., & Agarwal, U. A. (2017). Linking workplace bullying and work engagement : The mediating role of psychological contract violation. South Asian Journal of Human Resource Management, 4(1), 42-71.

  • Roberts, S. J., Scherer, L. L., & Bowyer, C. J. (2011). Job stress and incivility : What role does psychological capital play ? Journal of Leadership and Organizational Studies, 18(4), 449-458.

  • Rowland, M. L, & Srisukho, K. (2008). Dental students’ and faculty members’ perception of incivility in classrooms. Journal of Dental Education, 73(1), 119-126.

  • Schaufeli W. B., & Bakker A. B. (2003). Utrecht work engagement scale : Preliminary manual. Utrecht : Occupational Health Psychology Unit, Utrecht University.

  • Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout : A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71-92.

  • Siddiqui, M. A. (2013). Examining employee engagement as a precursor to turnover intentions of service employees. International Journal of Information, Business and Management, 5(4), 118-130.

  • Taylor, S. G. (2010). Cold looks and hot tempers: Individual-level effects of incivility in the workplace. United States of America: Bradley University.

  • Taylor, S. G., Bedeian, A. G., & Kluemper, D. H. (2012). Linking workplace incivility to citizenship performance : The combined effects of affective commitment and conscientiousness. Journal of Organizational Behavior, 33(7), 878-893. https://dx.doi.org/10.1002/job.773

  • Thompson, G., Buch, R., & Glaso, L. (2018). Low-quality LMX relationships, leader incivility, and follower responses. Journal of General Management, 44(1), 17-26.

  • Trudel, J., & Reio Jr., T. G. (2011). Managing workplace incivility : The role of conflict management styles-Antecedent or antidote? Human Resource Development Quarterly, 22(4), 395-423.

  • Williams, F. I., Campbell, C., & Denton, L. T. (2013). Incivility in academe : What if the instigator is a high performer Journal of Management Policy and Practice, 14(1), 35-52.


Abstract Views: 254

PDF Views: 0




  • Student to Faculty Incivility : Experience of Faculty in Higher Education Institutions and its Consequences

Abstract Views: 254  |  PDF Views: 0

Authors

Sakshi Vashisht
Assistant Professor and Head of Department, The ICFAI University, Baddi, Dist. Solan - 174 103, Himachal Pradesh, India
Ravi Vashisht
Assistant Professor, The ICFAI University, Baddi, Dist. Solan - 174 103, Himachal Pradesh, India

Abstract


Uncivil behavior of students has a significant impact on the faculty members. Information regarding students’ incivility and its implications on faculty in private higher education institutions of India is insufficient. Therefore, the present study examined the relationship between uncivil behaviours of students and work engagement of faculty participants. The study also explored the relationship between work engagement and turnover intentions and work engagement and career commitment of faculty staff. One hundred and twenty faculty members were approached, of which 102 agreed to participate in the study. A total of 75 respondents completed the questionnaire for a response rate of 73%. Of the total participants, 74% were female (n = 56) and 26% were male (n = 19). Participants ranged in age from 22–48 years of age (mean = 36, standard deviation = 7.71). Forty eight percent of the respondents were from humanities and social sciences, 22% from engineering, 12% from law, and rest 18% from others. The data collected were analyzed with the help of SPSS 21 using descriptive and inferential statistics. The study found that uncivil behavior of students, both within and outside the classroom boundaries, had a significant impact on the dimensions of work engagement, that is, vigor, dedication, and absorption and on the overall work engagement of faculty members. Furthermore, a significant relationship was observed between work engagement and turnover intentions and career commitment.

Keywords


Student Incivility, Uncivil Behavior, Faculty Work Engagement, Turnover Intentions, Career Commitment.

JEL Classification Codes : I230, J240, M140.

Paper Submission Date: September 19, 2019; Paper Sent Back for Revision: April 27, 2020; Paper Acceptance Date: May 10, 2020


References





DOI: https://doi.org/10.17010/pijom%2F2020%2Fv13i5-7%2F153082