South Asian Journal of Management

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Influence of Emotional Intelligence on Workplace Behavior among Bank Employees in Mumbai, India: An Assessment of the Moderating Role of Job Stress


Affiliations
1 Podar World College, Juhu Tara Road, Opposite J.W. Marriot, Next to Starbucks, Mumbai-400049, India
2 Communication Area, FORE School of Management, B-18, Qutub Institutional Area, New Delhi- 110 016, India
     

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This study empirically examines the emotional intelligence-workplace behavior relationship, and the possible moderating role of job stress on this relationship among employees in India’s banking sector. Data were collected from 150 employees across four leading Indian banks, two each in the public sector and in the private sector, based in the city of Mumbai, India. Goleman’s Emotional Intelligence (EI) framework, Workplace Behavior Questionnaire by Robinson and Benett, and Karasek’s Job Content Questionnaire were used for data collection, and correlation and regression analyses were carried out. Findings revealed a negative relationship between emotional intelligence and workplace behavior, and that job stress acted as a moderator in this relationship. These findings are significant in the light of the job stress faced by bank employees in India, and underline the need for a better understanding of how to manage their emotions towards exhibiting positive behaviors at their workplace.

Keywords

Banking Sector, Emotional Intelligence, India, Job Stress, Workplace Behavior.
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  • Influence of Emotional Intelligence on Workplace Behavior among Bank Employees in Mumbai, India: An Assessment of the Moderating Role of Job Stress

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Authors

Simarjeet Makkar
Podar World College, Juhu Tara Road, Opposite J.W. Marriot, Next to Starbucks, Mumbai-400049, India
Sriparna Basu
Communication Area, FORE School of Management, B-18, Qutub Institutional Area, New Delhi- 110 016, India

Abstract


This study empirically examines the emotional intelligence-workplace behavior relationship, and the possible moderating role of job stress on this relationship among employees in India’s banking sector. Data were collected from 150 employees across four leading Indian banks, two each in the public sector and in the private sector, based in the city of Mumbai, India. Goleman’s Emotional Intelligence (EI) framework, Workplace Behavior Questionnaire by Robinson and Benett, and Karasek’s Job Content Questionnaire were used for data collection, and correlation and regression analyses were carried out. Findings revealed a negative relationship between emotional intelligence and workplace behavior, and that job stress acted as a moderator in this relationship. These findings are significant in the light of the job stress faced by bank employees in India, and underline the need for a better understanding of how to manage their emotions towards exhibiting positive behaviors at their workplace.

Keywords


Banking Sector, Emotional Intelligence, India, Job Stress, Workplace Behavior.

References