Influence of Emotional Intelligence on Workplace Behavior among Bank Employees in Mumbai, India: An Assessment of the Moderating Role of Job Stress

This study empirically examines the emotional intelligence-workplace behavior relationship, and the possible moderating role of job stress on this relationship among employees in India’s banking sector. Data were collected from 150 employees across four leading Indian banks, two each in the public sector and in the private sector, based in the city of Mumbai, India. Goleman’s Emotional Intelligence (EI) framework, Workplace Behavior Questionnaire by Robinson and Benett, and Karasek’s Job Content Questionnaire were used for data collection, and correlation and regression analyses were carried out. Findings revealed a negative relationship between emotional intelligence and workplace behavior, and that job stress acted as a moderator in this relationship. These findings are significant in the light of the job stress faced by bank employees in India, and underline the need for a better understanding of how to manage their emotions towards exhibiting positive behaviors at their workplace.