In globalization era people are looking for a quality oriented products and services where they are ready to invest more on quality products. To achieve high quality standards even organizations also focusing on world class quality standards like ISO 9000 certifications and six sigma standards to attract customers towards their products with low cost. In this process organizations need a key strategy to adapt and meet all these standards in the work environment, for this the top management should follow a structured process to achieve desired standards in the company. Knowledge Management is a emerging process of all organizations to adapt and implement critical processes in the companies nowadays. The power of Six Sigma and its systematic approach and the power of knowledge management (KM) are probably not ephemeral and will probably not come and go. What they will do is become part ofthefabric of the way we work and our job is to make sure that the best of both those comes together. For this the organizations should follow a structured approach like KM. This efforts typically focus on process and ingredients of KM and how it is useful to implement six sigma quality in the organization, such improved performance, competitive advantage, innovation, the sharing of lessons learned, and continuous improvement of the organization.
Keywords
Knowledge, quality, customerneeds, implementation
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