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Authors
Affiliations
1 DLIS, Andhra University, Visakhapatnam 530003, IN
Source
Journal of Information and Knowledge (Formerly SRELS Journal of Information Management), Vol 42, No 1 (2005), Pagination: 75-80
Abstract
Discusses about the indispensability of TQM for betterment and even for Survival. Specifies essentials of TQM and Process for implementation in LICs with a special note on Bench-marking.
Keywords
TQM, Total Quality Management, Library and Information Centres.
References
- John Bank. Essence of TQM. New Delhi, Prentice Hall, 1996.
- Dhawan (S M). (Ed.) Quest for quality. 46th ILA Seminar Papers, Ahmedabad. Jan. 3-6, 2001.
- Rowley (Jennifer). Implementing TQM for Library Services, and Issues. Aslib Proceedings. Vol. 47(1); 1996; p17-21.