Telecom Business Review

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Significance of Non-Verbal Communication in Effective Healthcare Management


Affiliations
1 Professor, Department of Management Studies, Manonmaniam Sundaranar University, Tirunelveli, Tamil Nadu, India
2 PhD Scholar, Department of Management Studies, Manonmaniam Sundaranar University, Tirunelveli, Tamil Nadu, India
     

   Subscribe/Renew Journal


Non-Verbal communication aids in developing a relationship by revealing the hidden fears and, as well as reinforcing or contradicting verbal statements. Professionals in all fields should be mindful of their body language and how their appearances send a message to communicate effectively, especially medical professionals. Non-Verbal communication plays a vital role throughout the medical interview. Patients may gather as much information from how medical professionals express themselves through their conduct and gestures as they can from their words. Also, medical professionals must learn to recognize and investigate non-verbal clues such as speech patterns, facial expressions, and body position to understand the patients better. This paper aspires to elaborate on the types of non-verbal communication of medical professionals, both favorable and unfavorable, with patients. It underscores the importance of various forms of non-verbal communication that facilitate effective patient compliance. Visiting a problematic patient, dealing with a patient complaint, or coping with stress can trigger unfavorable non-verbal reactions from medical professionals. Mostly the success of the healthcare management relies on the way by which the particular patient interacts and follows the prescription and procedures for the treatment sought. Be it on any type of healthcare, for that matter. Again this practicing and following the prescription and procedures depends upon the type of convincing technique adopted in communicating the procedures by the Doctors/Nurses or other related professionals. Depending upon the nature of disease the treatment and the type of communication is asserted. It is always the style and type of communication which increases patient compliance. This conceptual paper is an attempt to collect the different literatures and its concepts related to the importance of non verbal communication to the success of patient compliance in healthcare management.

Keywords

Non-Verbal Communications-Types, Patient Care, Hospital Management, Patient Compliance, Positive Responses, Negative Responses
Subscription Login to verify subscription
User
Notifications
Font Size


  • Wanko Keutchafo E. L., Kerr, J., & Jarvis, M. A. (2020).Evidence of nonverbal communication between nurses and older adults: A scoping review. BMC Nurs., 19(53).doi:https://doi.org/10.1186/s12912-020-00443-9

  • Guéguen., N., & Vion, M. (2009). The effect of a practitioner’s touch on a patient’s medication compliance. Psychology, Health & Medicine, 14(6), 689-694.

  • Kleinke, C. (1977). Compliance to requests made by gazing and touching experimenters in field settings. Journal of Experimental Social Psychology, 13, 218-223.

  • McLaughlin C., Olson R., & White, M. J. (2008).Environmental issues in patient care management: Proxemics, personal space, and territoriality. Rehabil Nurs., 33(4), 143-147. doi:https://doi.

  • org/10.1002/j.2048-7940

  • Williams, K. N. (2011). Communication in elderly care: Cross-cultural perspective (pp. 1-19). London: Continuum, Elderspeak in institutional care for older adults. Retrieved from https://ir.uiowa.edu/ nursing_pubs/1890

  • Miller, L. (2002). Effective communication with older people. Nursing Standard, 17(9).

  • Sørensen, A. L. (2009). Developing personal competence in nursing students through international clinical practice: With emphasis on communication and empathy. J Intercult Commun., 19, 1-7.

  • Tuohy, D. (2003). Student nurse–older person communication. Nurse Education Today, 23(1), 19-26.

  • Johnson, A., Boman, Å., Wagman, P., & Pennbrant, S.(2018). Voices used by nurses when communicating with patients and relatives in a department of medicine for older people - An ethnographic study. Journal of Clinical Nursing, 27(7-8), 1640-1650.

  • Medvene, L. J., & Lann-Wolcott, H. (2010). An exploratory study of nurse aides’ communication behaviours: Giving ‘positive regard’as a strategy. International Journal of Older People Nursing, 5(1), 41-50.

  • Kaakinen, J., Shapiro, E., & Gayle, B. M. (2001).Strategies for working with elderly clients: A qualitative analysis of elderly client/nurse practitioner communication. Journal of the American Academy of Nurse Practitioners, 13(7), 325-329.

  • Levy-Storms, L., Claver, M., Gutierrez, V. F., & Curry, L.(2011). Individualized care in practice: Communication strategies of nursing aides and residents in nursing homes. Journal of Applied Communication Research, 39(3), 271-289.

  • Jonas-Simpson, C., Mitchell, G. J., Fisher, A., Jones, G.,Linscott, J., (2006). The experience of being listened to: A qualitative study of older adults in long-term caresettings. J Gerontol Nurs., 32(1), 46-53.

  • Butts, J. B. (2001). Outcomes of comfort touch in institutionalized elderly female residents. Geriatr Nurs.,22(4), 180-185.

  • Jonas-Simpson, C., Mitchell, G. J., Fisher, A., Jones, G.,& Linscott, J. (2006). The experience of being listened to: A qualitative study of older adults in long-term caresettings. J Gerontol Nurs., 32(1), 46-53.

  • Mast, M. S. (2007). On the importance of nonverbal communication in the physician-patient interaction. Patient Educ Couns. Aug., 67(3), 315-323.doi:https://doi: 10.1016/j.pec May 2. PMID: 17478072.

  • Williams, K. N., & Warren, C. A. (2009). Communication in assisted living. Journal of Aging Studies, 23(1),24-36.

  • Park, E. K., & Song, M. (2005). Communication barriers perceived by older patients and nurses. International Journal of Nursing Students, 42(2), 159-166.

  • Sudirman, I., & Sidin, I. (2016). Does demography matter in nonverbal communication between physician and patient. Research Journal of Business and Management,3(1), 1-10.

  • Feo, R., & Kitson, A. (2016). Promoting patient-centred fundamental care in acute healthcare systems.International Journal of Nursing Studies, 57, 1-11.

  • Non Verbal Communication. (n.d.). Retrieved November 25, 2021, from https://www.sagepub.com/sites/default/ files/upm-binaries/53604_Gamble_(IC)_Chapter_6.pdf


Abstract Views: 296

PDF Views: 0




  • Significance of Non-Verbal Communication in Effective Healthcare Management

Abstract Views: 296  |  PDF Views: 0

Authors

P Ravi
Professor, Department of Management Studies, Manonmaniam Sundaranar University, Tirunelveli, Tamil Nadu, India
Haebus Solomon Vethabothagam
PhD Scholar, Department of Management Studies, Manonmaniam Sundaranar University, Tirunelveli, Tamil Nadu, India

Abstract


Non-Verbal communication aids in developing a relationship by revealing the hidden fears and, as well as reinforcing or contradicting verbal statements. Professionals in all fields should be mindful of their body language and how their appearances send a message to communicate effectively, especially medical professionals. Non-Verbal communication plays a vital role throughout the medical interview. Patients may gather as much information from how medical professionals express themselves through their conduct and gestures as they can from their words. Also, medical professionals must learn to recognize and investigate non-verbal clues such as speech patterns, facial expressions, and body position to understand the patients better. This paper aspires to elaborate on the types of non-verbal communication of medical professionals, both favorable and unfavorable, with patients. It underscores the importance of various forms of non-verbal communication that facilitate effective patient compliance. Visiting a problematic patient, dealing with a patient complaint, or coping with stress can trigger unfavorable non-verbal reactions from medical professionals. Mostly the success of the healthcare management relies on the way by which the particular patient interacts and follows the prescription and procedures for the treatment sought. Be it on any type of healthcare, for that matter. Again this practicing and following the prescription and procedures depends upon the type of convincing technique adopted in communicating the procedures by the Doctors/Nurses or other related professionals. Depending upon the nature of disease the treatment and the type of communication is asserted. It is always the style and type of communication which increases patient compliance. This conceptual paper is an attempt to collect the different literatures and its concepts related to the importance of non verbal communication to the success of patient compliance in healthcare management.

Keywords


Non-Verbal Communications-Types, Patient Care, Hospital Management, Patient Compliance, Positive Responses, Negative Responses

References